Remote Senior Social Care Coordinator

Placements24; Cape Town; Hybrid; ZAR 520,000 - 800,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Placements24 is seeking a Senior Social Care Coordinator to lead the delivery of remote social care services and develop care plans using digital tools. You will mentor staff, manage caseloads, and maintain digital records while staying current with welfare policies for remote provision.

The role requires a Master’s or Bachelor’s in a relevant field and at least five years of experience in social care, with strong virtual communication and organizational skills. Fully remote work is offered.

Qualifications

• Bachelor's or Master's degree in Social Work, Psychology, or related field.
• At least 5 years of progressive experience in social care or community support.
• Experience in case management, client support planning, and service coordination.

Responsibilities

• Lead and coordinate remote social care services.
• Develop care plans using digital tools and track progress.
• Mentor and supervise junior staff in a virtual setting.
• Maintain confidential digital records of interactions and outcomes.
• Stay updated on welfare policies for remote delivery.

Skills

Virtual communication

Active listening

Case management

Time management

Remote collaboration

Education

Bachelor’s or Master’s in Social Work / Psychology / Community Development

Tools

CRM systems

Digital record-keeping software

Virtual collaboration tools

Job description

About the Role

Our client is a forward-thinking non-profit organization dedicated to enhancing community well-being and is seeking a highly motivated and experienced Senior Social Care Coordinator to join their fully remote team. This pivotal role will involve overseeing and coordinating a range of vital social support services delivered virtually to clients across various regions. The ideal candidate will bring a wealth of experience in social work or community care, possess exceptional organizational and communication skills, and be adept at managing complex caseloads remotely. You will play a key role in developing innovative support strategies, mentoring team members, and ensuring the highest standards of care are maintained through digital platforms. This is an exceptional opportunity to leverage your expertise in a fully remote capacity, contributing significantly to impactful social initiatives.

Key Responsibilities

• Lead and manage the coordination of remote social care services, ensuring effective and efficient delivery.
• Develop and implement comprehensive care plans, leveraging digital tools for client assessment and progress tracking.
• Provide remote guidance, support, and advocacy to clients facing various social challenges.
• Collaborate with community partners and external agencies via virtual communication channels to secure resources and services.
• Mentor and supervise junior social care staff, offering virtual training and support.
• Maintain meticulous and confidential digital records of client interactions, assessments, and outcomes.
• Stay abreast of current social welfare policies and best practices relevant to remote service delivery.
• Contribute to the design and refinement of remote program strategies and protocols.
• Respond effectively to urgent client needs through established remote communication channels.

Requirements

• A Bachelor's or Master's degree in Social Work, Psychology, Community Development, or a closely related field.
• A minimum of 5 years of progressive experience in social care, community support, or a similar role.
• Demonstrated experience in case management, client support planning, and service coordination.
• Proven ability to manage a caseload and provide effective support remotely.
• Exceptional virtual communication, interpersonal, and active listening skills.
• Proficiency with virtual collaboration tools, CRM systems, and digital record-keeping software.
• Strong understanding of social welfare principles and ethical considerations in care provision.
• Experience in mentoring or supervising team members is highly desirable.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.

Benefits

• Highly competitive annual salary of R .
• Fully remote work arrangement offering excellent work-life balance.
• Significant opportunities for professional development and remote leadership.
• Chance to make a profound impact through innovative social care initiatives.
• Comprehensive health benefits and generous paid time off.