Remote Case Manager - Social Services

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Remote work setup

Job summary

Placements24 is seeking an experienced Remote Case Manager to join our social services team. This fully remote role allows you to support clients from home, serving individuals and families across regions.

You will assess needs, develop care plans, and coordinate access to housing, healthcare, and other resources, while maintaining confidential records and liaising with partners. The ideal candidate has a Bachelor's degree in a human services field and at least four years in case management,

Qualifications

• Bachelor's degree in a human services field and 4+ years in case management.
• Strong assessment and care planning skills.
• Excellent virtual communication and organization in remote settings.

Responsibilities

• Conduct virtual needs assessments with clients.
• Develop personalized case management plans.
• Coordinate access to community resources and services.
• Monitor progress and adjust plans as needed.
• Maintain confidential client records in an electronic database.
• Liaise with external agencies and family members.

Skills

Needs assessment

Case management

Virtual communication

Active listening

Remote work discipline

Education

Bachelor's degree in Social Work or related field

Tools

Video conferencing tools

Electronic Health Records

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Case Manager to join their expanding social services team. This fully remote position allows you to provide crucial support and guidance to clients from the comfort of your own home, serving individuals and families across various regions. You will be responsible for assessing client needs, developing comprehensive support plans, and coordinating access to essential resources and services. This role is ideal for a self-motivated professional who thrives in a remote work environment and is passionate about making a difference in people's lives through effective case management, regardless of geographical barriers. We are committed to fostering a connected and supportive virtual workplace culture.

Key Responsibilities

• Conduct thorough client needs assessments via virtual consultations, identifying social, emotional, and practical support requirements.
• Develop personalized case management plans in collaboration with clients, setting achievable goals and outlining service pathways.
• Coordinate and facilitate access to community resources, healthcare services, housing assistance, and other support networks.
• Monitor client progress, provide ongoing support and counseling, and adjust care plans as needed.
• Maintain accurate and confidential client records in a secure electronic database.
• Liaise with external agencies, service providers, and family members to ensure integrated client care.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related human services field.
• Minimum of 4 years of experience in case management or social services delivery.
• Demonstrated ability to conduct effective needs assessments and develop care plans.
• Excellent virtual communication, interpersonal, and active listening skills.
• Proficiency in using video conferencing tools and electronic health record (EHR) systems .
• Strong organizational skills and the ability to manage a caseload effectively in a remote setting .

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Fully remote work arrangement, offering significant flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holidays.
• Opportunities for professional development, including online training and virtual conferences.