Remote Case Manager - Social Services

Placements24; Bloemfontein; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a highly organized Remote Case Manager to join their social services team. You will provide essential support to clients from home, focusing on social welfare, health services and personal development using digital tools.

The role involves managing caseloads, counseling, advocacy and resource navigation, while ensuring confidentiality and accurate records in a remote-first setting. Excellent communication and empathy are essential.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
• Previous experience in case management or similar client support role.
• Proficiency with digital communication tools and standard office applications.
• Excellent communication, empathy and problem-solving skills for remote work.

Responsibilities

• Manage a caseload of clients and develop individualized support plans remotely.
• Provide counseling, advocacy and resource navigation via phone, video, and secure messaging.
• Monitor client progress and adherence to plans and intervene as needed.
• Maintain accurate and confidential electronic client records and documentation.
• Collaborate with remote team members and external service providers to ensure comprehensive care.

Skills

Remote work

Communication

Empathy

Case management

Digital tools

Education

Bachelors in Social Work

Related fields (Psychology/Sociology)

Tools

Case management software

Microsoft Office

Video conferencing

Job description

About the Role

Our client is seeking a highly organized and proactive Remote Case Manager to join their expanding social services team. This role is essential for providing crucial support and guidance to clients from the comfort of their own homes, focusing on areas such as social welfare, health services, and personal development. You will leverage digital communication tools and resources to ensure clients receive timely and effective assistance, bridging the gap for individuals who require support but face barriers to accessing in-person services, fostering independence and improved quality of life through remote engagement.

Key Responsibilities

• Manage a caseload of clients, assessing needs and developing individualized support plans remotely.
• Provide counseling, advocacy, and resource navigation via phone, video conferencing, and secure messaging platforms.
• Monitor client progress and adherence to support plans, intervening as necessary to address challenges.
• Maintain accurate and confidential electronic client records and documentation.
• Collaborate with remote team members and external service providers to ensure comprehensive client care.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Previous experience in case management or a similar client support role.
• Proficiency in using digital communication tools, case management software, and standard office applications.
• Excellent communication, empathy, and problem-solving skills suited for a remote environment.
• Ability to work autonomously, manage time effectively, and maintain confidentiality in a remote-first setting.

Benefits

• Competitive salary and performance-based bonuses.
• Full remote work flexibility, allowing you to work from anywhere.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holidays.
• Opportunities for online professional development and certifications.