Remote Case Manager - Social Services

Placements24; Pretoria; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional growth opportunities

Medical aid contribution

Retirement savings plan

Job summary

Placements24 is seeking an experienced Remote Case Manager to support clients across diverse social service needs from a home-based setting. You will assess needs, craft care plans, coordinate services, and advocate for clients to ensure access to essential supports within a forward-thinking remote organization.

The role requires a Bachelor's degree in a social science field and proven case management experience, with strong communication and data-protection practices.

Qualifications

• Must hold a degree in a social science field and have proven case management experience.
• Solid knowledge of welfare systems and community resources.
• Excellent problem-solving and decision-making abilities.
• Strong communication and client-facing skills, with professional discretion.

Responsibilities

• Assess client needs and develop individualized care plans.
• Coordinate services and link clients to community resources.
• Advocate for clients to ensure access to needed support.
• Maintain confidential records and ensure data protection compliance.
• Review progress regularly and adjust plans to achieve outcomes.

Skills

Case management

Analytical skills

Interpersonal communication

Digital literacy

Education

Bachelor's degree in Social Work / related field

Tools

Case management software

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Case Manager to join their expanding social services team, supporting clients across various needs. This fully remote position allows you to leverage your expertise in case management from the comfort of your own home, contributing to vital support networks for individuals and families. You will be responsible for assessing client needs, developing personalized care plans, coordinating services, and advocating for clients to ensure they receive the necessary support for their well-being. This is an excellent opportunity for a proactive professional to make a significant impact on people's lives without the need for a physical office presence, working within a forward-thinking organization that embraces remote work.

Key Responsibilities

• Conduct comprehensive needs assessments for clients, including psychosocial, economic, and health-related factors.
• Develop, implement, and monitor individualized case plans tailored to client goals and circumstances.
• Coordinate and link clients with appropriate community resources, healthcare providers, and social services.
• Provide ongoing support, counseling, and advocacy to clients throughout their case management journey.
• Maintain detailed and confidential client records, ensuring compliance with data protection regulations.
• Regularly review client progress and adjust care plans as necessary to ensure optimal outcomes.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience as a Case Manager in social services or a related field.
• Strong understanding of social welfare systems, community resources, and client support principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional interpersonal and communication skills for effective client interaction.
• Proficiency in using case management software and digital communication tools.

Benefits

• Competitive annual salary for a remote position.
• Flexible working hours and the ability to work from home.
• Opportunities for professional growth and continued learning.
• Contribution to medical aid and retirement savings plans.
• A meaningful role supporting individuals and communities across South Africa.