Senior Care Navigator (Remote)

Placements24; Klerksdorp; Hybride; ZAR 700 000 - 950 000; Plein temps

Avantages offerts par ce poste

Fully remote work environment

Professional growth opportunities

Flexible schedule

Résumé du poste

Placements24 is seeking an experienced Senior Care Navigator to join a remote-first team in South Africa. You will guide clients through social care systems, assess needs, and coordinate with providers to ensure access to resources.

Requires a Master’s in Social Work or related field, at least 6 years of case management experience, and strong virtual communication skills. You will mentor junior navigators and maintain accurate EHR records.

Qualifications

• Master's degree in Social Work, Public Health, or related field.
• Minimum 6 years of experience in case management or care coordination.
• Strong knowledge of social care services and community resources.
• Proven ability to manage complex cases and advocate for clients.

Responsabilités

• Provide in-depth guidance and support to clients navigating social care services.
• Conduct comprehensive needs assessments and develop personalized care navigation plans.
• Coordinate with service providers to facilitate access to resources.
• Advocate for clients' needs and promote equitable access to services.
• Maintain detailed client records using EHR systems.
• Monitor progress and adjust care plans as needed.
• Respond to client inquiries via virtual channels.
• Mentor junior care navigators within the remote team.

Connaissances

Case management

Care coordination

Virtual communication

Remote work

EHR proficiency

Advocacy

Formation

Master's degree in Social Work, Public Health, or related field

Outils

Zoom

Teams

EHR systems

Description du poste

About the Role Our client, a prominent organization dedicated to providing comprehensive social support, is seeking an experienced Senior Care Navigator to join their team in a fully remote capacity. This position is pivotal in guiding clients through complex care systems, ensuring they access the most appropriate support and resources. The Senior Care Navigator will manage a diverse caseload, offering expert advice, advocacy, and coordination of services. This is an ideal opportunity for a seasoned professional who thrives in a remote work environment and possesses a deep understanding of social care pathways. We are looking for an individual with exceptional problem-solving skills, a client-centered approach, and the ability to work autonomously. As a remote-first role, it demands strong self-management, excellent digital communication skills, and a commitment to delivering high-quality care irrespective of location. The successful candidate will be instrumental in empowering clients to navigate their care journeys effectively.

Key Responsibilities

• Provide in-depth guidance and support to clients in navigating social care services and systems.
• Conduct comprehensive needs assessments and develop personalized care navigation plans.
• Coordinate with a network of service providers, healthcare professionals, and community organizations to facilitate access to resources.
• Advocate for clients' needs and ensure equitable access to services.
• Maintain detailed and accurate client records utilizing electronic health record (EHR) systems.
• Monitor client progress and adjust care plans as necessary to meet evolving needs.
• Offer support and information on available benefits, programs, and entitlements.
• Stay updated on changes in social care legislation, policies, and available community resources.
• Provide mentorship and guidance to junior care navigators within the remote team.
• Respond promptly and effectively to client inquiries and concerns via virtual channels.

Requirements

• Master's degree in Social Work, Public Health, or a related field is required.
• A minimum of 6 years of experience in case management, care coordination, or a similar social care role.
• Extensive knowledge of social care services, healthcare systems, and community resources.
• Proven ability to manage complex cases and advocate for client needs.
• Exceptional communication, listening, and interpersonal skills, particularly in virtual settings.
• Proficiency with virtual communication platforms (e.g., Zoom, Teams) and electronic record-keeping systems.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, manage a remote workload effectively, and meet deadlines.
• Registered or eligible for registration with a relevant professional body (e.g., SACSSP).
• Demonstrated commitment to client empowerment and person-centered care.

Benefits

• An attractive salary commensurate with senior-level experience.
• Fully remote work environment, offering unparalleled flexibility and work-life balance.
• Significant opportunities for professional growth and skill enhancement.
• Be a key player in a respected organization focused on impactful social support.
• Contribute to improving access to care for vulnerable populations remotely.
• Access to a comprehensive suite of digital tools and support systems.