Remote Community Support Navigator

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Comprehensive health insurance

Generous annual leave

Paid sick days

Ongoing remote training

Provision of necessary IT equipment

Supportive virtual team culture

Job summary

Placements24 is seeking a highly motivated Remote Community Support Navigator to join its expanding virtual team. The role is entirely remote, serving clients across communities, guiding them to resources, and advocating for their needs in the digital space.

You will communicate via phone, video, email, and chat; assess needs; develop personalized plans; maintain records; and collaborate with partners. A Bachelor’s degree and 3+ years in remote client support are required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Community Development, or a related field.
• Minimum of 3 years’ experience in community support, counseling, or a related role.
• Proven ability to provide effective support remotely using digital tools.
• Excellent virtual communication, active listening, and interpersonal skills.

Responsibilities

• Provide remote guidance and support to clients via various communication channels (phone, video call, email, chat).
• Assess client needs and connect them with appropriate online and offline resources.
• Develop personalized support plans and track client progress virtually.
• Maintain accurate digital records of client interactions and outcomes.
• Conduct virtual outreach activities to engage new clients and partners.
• Collaborate with internal teams and external service providers remotely.
• Troubleshoot client issues and provide effective solutions.
• Stay updated on community resources and support services available nationwide.
• Uphold confidentiality and data security standards in all remote interactions.
• Contribute to the development and refinement of remote support protocols.

Skills

Virtual communication

Active listening

Interpersonal skills

Time management

Autonomy

Empathy

Problem solving

Education

Bachelor’s degree in Social Work or related field

Tools

Zoom

Microsoft Teams

CRM systems

MS Office

Job description

About the Role

Our client is seeking a highly motivated and skilled Remote Community Support Navigator to join their expanding virtual team. This position is entirely remote, allowing you to connect with and support individuals across various communities from the comfort of your own home. You will be responsible for guiding clients through available resources, providing crucial support, and advocating for their needs in the digital space. The ideal candidate will possess exceptional communication skills, a strong understanding of online support mechanisms, and the ability to empathetically engage with individuals from diverse backgrounds. This role demands a proactive approach to problem-solving and a commitment to facilitating positive outcomes for all clients, regardless of their location.

Key Responsibilities

• Provide remote guidance and support to clients via various communication channels (phone, video call, email, chat).
• Assess client needs and connect them with appropriate online and offline resources.
• Develop personalized support plans and track client progress virtually.
• Maintain accurate digital records of client interactions and outcomes.
• Conduct virtual outreach activities to engage new clients and partners.
• Collaborate with internal teams and external service providers remotely.
• Troubleshoot client issues and provide effective solutions.
• Stay updated on community resources and support services available nationwide.
• Uphold confidentiality and data security standards in all remote interactions.
• Contribute to the development and refinement of remote support protocols.

Requirements

• Bachelor’s degree in Social Work, Psychology, Community Development, or a related field.
• Minimum of 3 years’ experience in community support, counseling, or a related role.
• Proven ability to provide effective support remotely using digital tools.
• Excellent virtual communication, active listening, and interpersonal skills.
• Strong organizational and time management abilities, crucial for remote work.
• Proficiency with video conferencing software (Zoom, Teams), CRM systems, and MS Office Suite.
• Ability to work autonomously and maintain motivation in a remote setting.
• A reliable internet connection and a suitable home office setup.
• Demonstrated empathy, problem-solving skills, and a client-centered approach.
• Experience in crisis intervention and de-escalation techniques is an advantage.

Benefits

• Fully remote position with the flexibility to work from anywhere.
• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Generous annual leave and paid sick days.
• Opportunities for ongoing remote training and professional development.
• Provision of necessary IT equipment.
• A supportive virtual team culture.