Remote Social Support Navigator

Placements24; LegKraal Gate; Híbrido; ZAR 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement

Health insurance and wellness programs

Professional development

Descripción de la vacante

Placements24 is seeking a Remote Social Support Navigator to guide clients through housing, welfare, and health services from a home-based setup. You will coordinate with a remote team, maintain confidential records, and help clients complete applications while staying up-to-date on available resources and regulations.

The role emphasizes exceptional communication, empathy, and autonomous work in a fully remote environment, with opportunities for professional development and impact.

Formación

• Degree or diploma in Social Work, Sociology, Psychology, Community Development, or a related field.
• Minimum of 3 years experience in social work, case management, community outreach, or a similar client support role.
• Experience assisting individuals with accessing social services or navigating complex systems.
• Excellent communication and active listening skills with virtual rapport-building ability.
• Proficient in using digital tools (video conferencing, chat) and case management software.
• Strong research and problem-solving abilities.
• Ability to work autonomously and manage time in a remote environment.
• High level of integrity, empathy, and client confidentiality.

Responsabilidades

• Provide virtual guidance and support for social services (housing, food security, employment, healthcare).
• Help clients identify needs and navigate resources via online platforms, phone, and video.
• Assist clients in completing applications and gathering documentation.
• Educate clients on rights and options within welfare systems.
• Maintain confidential client records in the digital database.
• Collaborate with a remote team to share best practices and insights.
• Stay current on available services, regulations, and resources.
• Respond professionally to client inquiries via designated channels.
• Contribute to development and refinement of user support resources.
• Advocate for clients by connecting with appropriate service providers.

Conocimientos

Exceptional communication

Active listening

Remote work

Time management

Research & problem solving

Educación

Social Work/related degree or diploma

Herramientas

Case management software

Descripción del empleo

About the Role

Our client, a forward-thinking digital platform dedicated to connecting individuals with essential social services, is seeking a highly motivated and empathetic Remote Social Support Navigator. This fully remote position allows you to leverage technology to guide and support individuals seeking assistance with a range of social challenges, from housing insecurity to accessing government benefits. The ideal candidate is an exceptional communicator, resourceful, and passionate about helping others navigate complex systems. This is a significant opportunity to make a profound impact on people's lives from the convenience of your home office, contributing to vital support networks across various regions.

Key Responsibilities

• Provide virtual guidance and support to clients seeking assistance with social services, such as housing, food security, employment, and healthcare.
• Assist clients in identifying their needs and navigating available resources and programs through online platforms, phone, and video conferencing.
• Help clients complete applications and gather necessary documentation for various support services.
• Educate clients on their rights and available options within social welfare systems.
• Maintain detailed and confidential client records within the organization's secure digital database.
• Collaborate with a remote team to share best practices, client insights, and service innovations.
• Stay current on available social services, regulations, and community resources.
• Respond promptly and professionally to client inquiries via designated communication channels.
• Contribute to the development and refinement of the platform's user support resources.
• Advocate for clients' needs by connecting them with appropriate service providers.

Requirements

• A relevant degree or diploma in Social Work, Sociology, Psychology, Community Development, or a related field.
• A minimum of 3 years of experience in social work, case management, community outreach, or a similar client support role.
• Demonstrated experience in assisting individuals with accessing social services or navigating complex systems.
• Exceptional communication and active listening skills, with the ability to build rapport and trust virtually.
• Proficiency in using digital communication tools (video conferencing, chat platforms) and case management software.
• Strong research and problem-solving abilities.
• Ability to work autonomously, manage time effectively, and maintain productivity in a remote environment.
• High level of integrity, empathy, and commitment to client confidentiality.
• A reliable internet connection and a dedicated, quiet workspace are essential for this role.
• Familiarity with social service networks and government assistance programs is highly advantageous.

Benefits

• Competitive salary commensurate with your experience and skills.
• Fully remote work arrangement offering significant flexibility.
• Comprehensive health insurance and wellness programs.
• Opportunities for professional development and ongoing training in social support technologies.
• A chance to be part of an innovative organization making a significant social impact.
• Supportive virtual team environment with regular collaborative sessions.