Remote Case Manager, Social Services

Placements24; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Case Manager specialized in Social Services to join a fully remote team. You will assess client needs, develop care plans, coordinate services, and advocate to ensure clients receive necessary support from home.

Requirements include a relevant degree and a minimum of 3 years in case management or social services, with strong knowledge of welfare systems and excellent communication skills.

Qualifications

• A relevant degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or social services.
• Ability to assess client needs and develop effective service plans.
• Strong knowledge of social welfare systems, resources, and support networks.
• Excellent communication, interpersonal, and active listening skills.

Responsibilities

• Conduct virtual needs assessments for clients seeking social services.
• Develop, implement, and monitor individualized case management plans.
• Coordinate access to housing, healthcare, employment, and financial assistance.
• Advocate on behalf of clients with service providers and government agencies.
• Provide counseling, support, and crisis intervention as needed.
• Maintain confidential client records within the case management system.
• Collaborate with a multidisciplinary team to ensure holistic client care.
• Follow up with clients to assess progress and adjust service plans.
• Stay informed about community resources and social service programs.
• Adhere to ethical guidelines, privacy regulations, and organizational policies.

Skills

Communication skills

Interpersonal skills

Active listening

Empathy

Organization

Education

Social Work / Psychology / Sociology degree

Tools

Case management software

Digital collaboration tools

Job description

About the Role

Our client is seeking a dedicated and experienced Remote Case Manager specializing in Social Services to join their fully remote team. This role is crucial for providing comprehensive support and guidance to clients navigating complex social challenges. You will be responsible for assessing client needs, developing personalized care plans, coordinating services, and advocating for clients to ensure they receive the necessary support. The position requires a strong understanding of social welfare systems, excellent communication and organizational skills, and the ability to effectively manage a caseload remotely. This is an exceptional opportunity to make a significant difference in people's lives from the convenience of your home office.

Key Responsibilities

• Conduct comprehensive virtual needs assessments for clients seeking social services.
• Develop, implement, and monitor individualized case management plans.
• Coordinate and facilitate access to a range of social services, including housing, healthcare, employment, and financial assistance.
• Advocate on behalf of clients with service providers and government agencies.
• Provide counseling, support, and crisis intervention as needed.
• Maintain accurate, detailed, and confidential client records within the case management system.
• Collaborate with a multidisciplinary team of professionals to ensure holistic client care.
• Regularly follow up with clients to assess progress and adjust service plans.
• Stay informed about available community resources and social service programs.
• Adhere strictly to all ethical guidelines, privacy regulations, and organizational policies.

Requirements

• A relevant degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or social services.
• Proven ability to assess client needs and develop effective service plans.
• Strong knowledge of social welfare systems, resources, and support networks.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using case management software and other digital collaboration tools.
• Strong organizational skills and attention to detail in record-keeping.
• Ability to work autonomously and manage a remote caseload effectively.
• A dedicated, quiet workspace with reliable high-speed internet access.
• Empathy, patience, and a commitment to client advocacy and empowerment.

Benefits

• Our client offers a competitive salary and comprehensive benefits package for this remote position.
• Enjoy the flexibility of working from home and the opportunity to make a profound impact on the lives of clients.
• Professional development opportunities and ongoing training are provided to support your career growth.
• Join a supportive and collaborative remote team dedicated to providing essential social services.
• This role allows you to contribute meaningfully to the well-being of individuals and communities, all while maintaining a healthy work-life balance.