Remote Community Health Navigator

Placements24; Durban; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote role

Health insurance

Retirement contributions

Professional growth opportunities

Generous PTO

Job summary

Placements24 is seeking a Remote Community Health Navigator to support individuals and families across South Africa from home. You will link patients with healthcare providers, explain health conditions, and help people navigate insurance, services, and resources while upholding health equity.

You will work independently, using telehealth tools to maintain confidential records and collaborate with care teams.

Qualifications

• Bachelor's degree in Public Health, Health Sciences, Social Work, Nursing or related field.
• Minimum 3 years experience in healthcare or social services with client-facing duties.
• Proven health navigation, patient advocacy or community outreach experience.
• Strong understanding of healthcare systems, insurance and medical terminology.
• Excellent communication, active listening and empathy, with virtual engagement ability.
• Ability to manage a caseload and use telehealth tools and EHR systems.

Responsibilities

• Provide one-on-one remote support to help clients understand and manage health conditions.
• Navigate healthcare system: schedule appointments, explain benefits, access records.
• Connect clients with community resources and social services.
• Educate on preventive health, healthy lifestyle, and treatment adherence.
• Conduct virtual needs assessments and tailor support per client.
• Maintain confidential client records via secure telehealth platforms and EHR.
• Collaborate with providers, social workers and other professionals for coordinated care.
• Develop and deliver health topics via webinars, portals and digital tools.
• Advocate for clients within the healthcare system to ensure their rights.
• Stay updated on policies, resources and best practices in remote patient support.

Skills

Health navigation

Patient advocacy

Healthcare systems

Communication

Empathy

Telehealth tools

Education

Bachelor's degree in Public Health

Tools

Electronic Health Records

Telehealth platforms

Job description

About the Role

Our client, a progressive healthcare organization focused on enhancing community access to vital health services, is seeking a motivated and empathetic Remote Community Health Navigator. This fully remote position allows you to make a significant impact from the comfort of your own home, serving individuals and families across various communities. The Community Health Navigator will act as a crucial link between healthcare providers and underserved populations, assisting clients in understanding their health conditions, navigating the healthcare system, and accessing necessary resources and support services. This role is paramount in promoting health equity and ensuring that all individuals receive the care they deserve, regardless of their location or circumstances. The ideal candidate will possess excellent communication skills, a strong understanding of healthcare systems, and a passion for community service. You will be empowered to build trust, provide education, and empower clients to take an active role in their health journey. This fully remote opportunity is perfect for individuals who thrive in an independent work environment while being deeply connected to community well-being. We are looking for dedicated professionals who are adept at virtual communication and patient advocacy. The role requires a proactive approach to problem-solving and a commitment to continuous learning in the evolving landscape of remote healthcare delivery. Join us in bridging healthcare gaps and promoting healthier communities through innovative remote support. This role is central to our mission of accessible healthcare for all.

Key Responsibilities

• Provide one-on-one support to clients remotely, helping them understand and manage their health conditions.
• Assist clients in navigating the healthcare system, including scheduling appointments, understanding insurance benefits, and accessing medical records.
• Connect clients with appropriate community resources, such as social services, mental health support, and nutritional programs.
• Educate clients on preventive health measures, healthy lifestyle choices, and adherence to treatment plans.
• Conduct virtual needs assessments to identify individual client challenges and tailor support accordingly.
• Maintain detailed and confidential client records using secure telehealth platforms and electronic health record systems.
• Collaborate with healthcare providers, social workers, and other professionals to ensure coordinated care for clients.
• Develop and deliver educational content and resources on various health topics via webinars, online portals, and digital communication tools.
• Advocate for clients' needs within the healthcare system, ensuring their voices are heard and their rights are protected.
• Stay updated on relevant health policies, community resources, and best practices in remote patient support and health navigation.

Requirements

• A Bachelor's degree in Public Health, Health Sciences, Social Work, Nursing, or a related field.
• Minimum of 3 years of experience in a healthcare or social services setting, preferably with client-facing responsibilities.
• Proven experience in health navigation, patient advocacy, or community outreach.
• Excellent understanding of healthcare systems, insurance, and medical terminology.
• Exceptional communication, active listening, and empathy skills, with the ability to connect with diverse populations virtually.
• Strong organizational skills and the ability to manage a caseload of clients effectively.
• Proficiency in using telehealth platforms, video conferencing tools, and electronic health record systems.
• A dedicated, quiet home office space with reliable high-speed internet access is mandatory for this role.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
• Knowledge of local health resources and social support services in various regions of South Africa is a plus.

Benefits

• This role offers the significant benefit of being fully remote, providing flexibility and work-life balance.
• Our client provides a competitive salary and comprehensive benefits package, including health insurance and retirement contributions.
• Opportunities for professional growth and development are available through online training and access to industry resources.
• You will be part of a forward-thinking organization dedicated to improving health outcomes across communities.
• The role allows for direct impact on individuals' lives by empowering them to manage their health effectively.
• Generous paid time off is provided, alongside access to employee wellness programs.
• The chance to work with cutting-edge telehealth technologies is an added advantage.
• This position supports career advancement in the rapidly growing field of remote healthcare support and patient advocacy.