Senior Administrator - Policy & Payments Lead (Insurance)

The Personnel Corporation; Cape Town; On-site; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Life, disability and family funeral/LS

Employee wellness support

20 days leave

Dynamic team environment

Job summary

The Personnel Corporation in Cape Town seeks a Senior Administrator to oversee key administrative processes within the servicing operations of a digital life insurance provider. You will manage payments, policy servicing and quality control, while guiding junior administrators and ensuring compliance with internal controls.

Role requires experience in insurance policy administration, message-handling workflows and strong Excel reporting skills.

Qualifications

• Matric (Grade 12) is essential.
• Experience in policy administration or client servicing within insurance/financial services.
• Experience processing payments, refunds or claims within controls and approvals.
• Knowledge of policy servicing including lapses and reinstatements.

Responsibilities

• Process cashback and refund payments, verify banking details and docs.
• Track outgoing payments through settlement and resolve discrepancies.
• Assist with month-end payment reconciliations.
• Manage policy lapse and reinstatement workflows.
• Review junior staff work for accuracy and service quality.
• Ensure policy servicing is completed efficiently and correctly.
• Manage daily servicing workflows using Euphoria and allocate tasks.
• Monitor turnaround times, ticket queues and productivity.
• Escalate complex issues and provide guidance to the team.
• Compile quarterly KPIs and monthly management reports.
• Maintain records with confidentiality and risk controls.

Skills

Attention to detail

Organisational skills

Team leadership

Communication skills

Problem solving

Excel skills

KPI reporting

Education

Matric/Grade 12

Insurance/Business Admin certificate

RE5 certification or FAIS knowledge

Tools

Euphoria

Policy administration systems

Ticketing system

Job description

The Personnel Corporation in Cape Town seeks a Senior Administrator to oversee key administrative processes within the servicing operations of a digital life insurance provider. You will manage payments, policy servicing and quality control, while guiding junior administrators and ensuring compliance with internal controls.

Role requires experience in insurance policy administration, message-handling workflows and strong Excel reporting skills.