Senior Administrator

The Personnel Corporation; Cape Town; On-site; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Life, disability and family funeral/LS

Employee wellness support

20 days leave

Dynamic team environment

Job summary

The Personnel Corporation in Cape Town seeks a Senior Administrator to oversee key administrative processes within the servicing operations of a digital life insurance provider. You will manage payments, policy servicing and quality control, while guiding junior administrators and ensuring compliance with internal controls.

Role requires experience in insurance policy administration, message-handling workflows and strong Excel reporting skills.

Qualifications

• Matric (Grade 12) is essential.
• Experience in policy administration or client servicing within insurance/financial services.
• Experience processing payments, refunds or claims within controls and approvals.
• Knowledge of policy servicing including lapses and reinstatements.

Responsibilities

• Process cashback and refund payments, verify banking details and docs.
• Track outgoing payments through settlement and resolve discrepancies.
• Assist with month-end payment reconciliations.
• Manage policy lapse and reinstatement workflows.
• Review junior staff work for accuracy and service quality.
• Ensure policy servicing is completed efficiently and correctly.
• Manage daily servicing workflows using Euphoria and allocate tasks.
• Monitor turnaround times, ticket queues and productivity.
• Escalate complex issues and provide guidance to the team.
• Compile quarterly KPIs and monthly management reports.
• Maintain records with confidentiality and risk controls.

Skills

Attention to detail

Organisational skills

Team leadership

Communication skills

Problem solving

Excel skills

KPI reporting

Education

Matric/Grade 12

Insurance/Business Admin certificate

RE5 certification or FAIS knowledge

Tools

Euphoria

Policy administration systems

Ticketing system

Job description

Cape Town, South Africa

The Personnel Corporation is a HR Consultancy situated in Cape Town, South Africa that provides end-to-end easy to implement people solutions to small and medium-sized businesses, right through to large multinational enterprises, nationwide.

Job Description

Senior Administrator

Industry: Insurance / Financial Services

Job Type: Full-Time

Salary: Competitive, market-related

About the Company

Our client, Simply, is a digital life insurance company focused on helping South Africans secure their financial futures through flexible, accessible and technology-driven insurance solutions.

Its product offering includes individual life, disability and funeral cover, group insurance for SMEs, and domestic worker insurance.

About the Role

Simply is seeking an experienced and detail-oriented Senior Administrator to oversee key administrative processes and support the efficient day-to-day running of its servicing operations.

This is a hands-on role suited to an organised, proactive professional with experience in insurance policy administration, payment processing, quality control and team workflow management.

The successful candidate will help maintain operational accuracy, ensure compliance with internal controls, monitor team performance and provide guidance to junior administrators.

Key Responsibilities

Payments and Reconciliations

Process approved cashback and refund payments, verifying banking details and supporting documentation.

Track outgoing payments through to successful settlement.

Identify and escape payment discrepancies, rejections and delays.

Assist with month-end payment reconciliations.

Policy Administration and Quality Control

Manage policy lapse and reinstatement workflows.

Review administrative work completed by junior team members.

Identify and correct errors to maintain high standards of accuracy and service delivery.

Ensure policy servicing activities are completed efficiently and correctly.

Team Supervision and Workflow Management

Manage daily servicing workflows using Euphoria and allocate tasks across the team.

Monitor turnaround times, task accuracy and ticket queues.

Serve as the first point of contact for complex administrative issues and operational escalations.

Monitor attendance, timekeeping and daily productivity.

Provide ongoing guidance, support and training to junior administrators.

Reporting and Governance

Compile and monitor quarterly team KPIs.

Prepare monthly complaints and team productivity reports for management.

Ensure adherence to payment approval processes and delegated authority limits.

Maintain accurate records and uphold confidentiality and risk-control standards.

Requirements

Matric (Grade 12) is essential.

At least 2 years' experience in policy administration or client servicing within insurance or financial services.

Proven experience processing payments, refunds or claims within established controls and approval processes.

A sound understanding of policy servicing, including lapses, reinstatements and policy amendments.

Advantageous:

A relevant tertiary qualification or certificate in insurance, financial services or business administration.

Previous experience in a supervisory or team-lead capacity.

RE5 certification or knowledge of FAIS requirements.

Skills and Competencies

Exceptional attention to detail and accuracy.

Strong organisational and workflow management skills.

Ability to guide, coach and support junior team members.

Professional written and verbal communication skills.

Strong problem-solving abilities and sound judgement.

Comfortable using workflow, ticketing and policy administration systems.

Intermediate to advanced Microsoft Excel skills for tracking, reconciliations and reporting.

Ability to compile accurate KPI and complaints reports.

Strong understanding of financial controls, confidentiality and operational risk.

Personal Attributes

Meticulous, reliable and process-driven.

Calm and effective under pressure and tight deadlines.

Hands-on leadership approach, leading by example.

Strong sense of accountability and ownership.

High levels of integrity and professionalism.

Proactive in identifying errors, risks and opportunities for improvement.

Collaborative, approachable and comfortable working with management and colleagues.

Salary and Benefits

Competitive, market-related salary.

Life, disability and family funeral cover.

Employee wellness support.

20 days of leave.

Supportive and dynamic working environment that values psychological safety.

Opportunity to contribute to an innovative, growing digital insurance business.

Opportunities for professional development and career growth.