Second-Line IT Support Technician

Spinnaker Software; South Africa; On-site; ZAR 250,000 - 340,000; Full time

Job summary

Spinnaker Software in Windhoek seeks a capable second line support technician to assist computer users by resolving technical problems and maintaining networks, software and hardware related to ARCH Products. You will answer questions, troubleshoot on the spot and provide reliable service with a can-do attitude.

The role requires overtime, weekend work and standby on occasion. A minimum of 3 years in a similar role, plus A+ and N+ certifications, are essential; growth opportunities exist for the

Qualifications

• 3 years of experience in a similar role.
• A+ and N+ certifications are minimum requirements.
• Criminal check in the final stage of recruitment.
• Overtime, weekends and standby may be required.

Responsibilities

• Provide second line specialist support and assistance to computer users.
• Answer questions, resolve technical problems, and maintain customer networks, software and equipment relating to ARCH Products.

Skills

Troubleshooting

Problem solving

Customer service

Second line support

Education

A+ certification

Network+/N+ certification

Tools

ARCH Products

Job description

Spinnaker Software in Windhoek seeks a capable second line support technician to assist computer users by resolving technical problems and maintaining networks, software and hardware related to ARCH Products. You will answer questions, troubleshoot on the spot and provide reliable service with a can-do attitude.

The role requires overtime, weekend work and standby on occasion. A minimum of 3 years in a similar role, plus A+ and N+ certifications, are essential; growth opportunities exist for the