Service Desk Analyst

Placements24; Mossel Bay; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

On-site work

Training & certifications

Critical IT support function

Collaborative team

Job summary

Placements24 client in Mossel Bay is seeking a Service Desk Analyst to join their on-site IT support team. You will be the first point of contact for users, logging and prioritizing incidents and service requests, and guiding users through solutions.

The role emphasizes strong customer service, clear communication, and solid knowledge of hardware, software, and operating systems. ITIL familiarity and CompTIA A+ certification are advantageous, with opportunities for on-the-job training and

Qualifications

• Proven experience as a Service Desk Analyst or in a similar IT support role.
• Solid understanding of computer hardware, operating systems, and standard office software.
• Experience with ITIL principles and practices is highly desirable.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication skills.
• Relevant certifications such as CompTIA A+ or similar are advantageous.

Responsibilities

• Log, prioritize, and resolve all incoming IT support requests and incidents.
• Provide technical assistance and support related to computer systems, software, and hardware.
• Walk customers through problem-solving processes and provide clear, concise instructions.
• Install, configure, and maintain computer hardware and software.
• Escalate unresolved issues to the appropriate IT support teams.
• Maintain accurate records of support activities and system configurations.

Skills

Problem-solving

Communication

Customer service

Education

CompTIA A+ certification

Tools

ITIL practices

Job description

About the Role

Our client is seeking a skilled and customer-focused Service Desk Analyst to join their on-site IT support team in Mossel Bay . This vital role involves providing first-line technical support to all users, responding to and resolving incidents and service requests promptly. You will be the initial point of contact for IT-related issues, ensuring that all problems are logged, prioritized, and resolved efficiently according to established service level agreements. This is an excellent opportunity for an IT professional who enjoys troubleshooting and supporting users in a dedicated, collaborative, and professional environment.

Key Responsibilities

• Log, prioritize, and resolve all incoming IT support requests and incidents.
• Provide technical assistance and support related to computer systems, software, and hardware.
• Walk customers through problem-solving processes and provide clear, concise instructions.
• Install, configure, and maintain computer hardware and software.
• Escalate unresolved issues to the appropriate IT support teams.
• Maintain accurate records of support activities and system configurations.

Requirements

• Proven experience as a Service Desk Analyst or in a similar IT support role.
• Solid understanding of computer hardware, operating systems, and standard office software.
• Experience with ITIL principles and practices is highly desirable.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication skills.
• Relevant certifications such as CompTIA A+ or similar are advantageous.

Benefits

• Competitive salary and potential for performance bonuses.
• Stable on-site work environment.
• Opportunities for professional IT training and certifications.
• Contribution to a critical IT support function within the organization.
• A collaborative team atmosphere focused on technical excellence.