IT Support Technician (On-site)

Placements24; LegKraal Gate; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Professional development

Team collaboration

Job summary

Placements24 is seeking a proactive IT Support Technician to provide essential on-site technical assistance to staff in Mahikeng, North West. You will diagnose and resolve hardware, software, and network issues to maintain productivity and uptime.

The role requires solid knowledge of Windows operating systems, Microsoft Office, and basic networking. You will install and configure equipment, set up user accounts, and contribute to a supportive IT environment.

Qualifications

• Proven experience as an IT Support Technician or in a similar help desk role.
• Solid knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with computer hardware, network infrastructure, and troubleshooting.
• Excellent problem-solving and attention to detail.
• Strong interpersonal and communication skills with a patient attitude.
• Ability to work independently and manage multiple tasks in Mahikeng.

Responsibilities

• Provide first and second-level IT support on-site for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
• Troubleshoot and resolve technical problems reported by users, ensuring minimal disruption.
• Assist with network connectivity issues, including Wi‑Fi and wired connections.
• Set up user accounts and manage access permissions.
• Perform routine system maintenance and updates to ensure optimal performance and security.

Skills

Windows OS

Office Suite

Networking basics

Troubleshooting

Communication

Job description

About the Role

Our client is looking for a proactive and customer-focused IT Support Technician to provide essential on-site technical assistance to users in Mahikeng . This role is pivotal in ensuring the smooth operation of our client's IT infrastructure within their facilities. You will be responsible for diagnosing and resolving hardware, software, and network issues, setting up new equipment, and providing general IT support to staff. The ideal candidate is technically proficient, possesses excellent communication skills, and is dedicated to delivering timely and effective IT solutions to maintain productivity in North West .

Key Responsibilities

• Provide first and second-level IT support for hardware, software, and network issues on-site.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Troubleshoot and resolve technical problems reported by users, ensuring minimal disruption.
• Assist with network connectivity issues, including Wi‑Fi and wired connections.
• Set up user accounts and manage access permissions.
• Perform routine system maintenance and updates to ensure optimal performance and security.

Requirements

• Proven experience as an IT Support Technician or in a similar help desk role.
• Solid knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with computer hardware, network infrastructure, and troubleshooting techniques.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with a patient and helpful attitude towards users.
• Ability to work independently and manage multiple tasks efficiently in Mahikeng .

Benefits

• Competitive salary range.
• Health insurance and retirement fund benefits.
• Opportunities for professional development and IT certifications.
• A supportive work environment with a focus on team collaboration.
• Exposure to diverse IT challenges within the North West region.