Customer-Focused IT Support Technician - Day/Night Shifts

Spinnaker Software; South Africa; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Spinnaker Software seeks a Support Technician to uphold excellent customer service and resolve issues on the spot. You will manage customer relations, ensure SLA adherence, and keep the database up to date with accurate information.

The role requires 3+ years in a Support Technician position, A+ and N+ certifications, and a willingness to work shifts, overtime, weekends and standby as needed.

Qualifications

• 3 years of experience in a Support Technician role.
• A+ and N+ certifications required; relevant experience considered.

Responsibilities

• Troubleshoot and solve problems on the spot to maintain SLA standards.
• Maintain customer relations and update the database to reflect agreed standards.
• Be prepared for overtime, weekends and standby as required.
• Work across a wide range of hardware and software with growth opportunities.

Education

A+ Certification

N+ Certification

Job description

Spinnaker Software seeks a Support Technician to uphold excellent customer service and resolve issues on the spot. You will manage customer relations, ensure SLA adherence, and keep the database up to date with accurate information.

The role requires 3+ years in a Support Technician position, A+ and N+ certifications, and a willingness to work shifts, overtime, weekends and standby as needed.