2nd Line Network Support Engineer – Enterprise Networking & Growth

MindMatch Consulting; Cape Town; On-site; ZAR 279,000 - 446,400; Full time

Benefits offered by this job

Medical benefits

Opportunities for professional growth

Competitive salary and benefits package

Job summary

MindMatch Consulting is looking for a 2nd Line Network Support Engineer to join our team in Cape Town CBD. This full-time role involves troubleshooting and resolving customer incidents in a fast-paced environment while ensuring excellent service delivery.

The ideal candidate will have a minimum of 3 years in IT support, strong hands-on troubleshooting abilities, and a current CCNA certification. Our company offers a supportive environment, opportunities for professional growth, and a competitive salary package.

Qualifications

• Minimum 3 years’ experience in an IT service, network support, or technical support environment.
• Strong hands-on troubleshooting experience in a customer-facing technical role.
• Experience working within SLA-driven or ITIL-based environments.

Responsibilities

• Investigate, troubleshoot, and resolve customer incidents escalated to the team.
• Provide remote support across customer network environments.
• Monitor, maintain, and report on network infrastructure performance.

Skills

Troubleshooting

Customer-facing experience

Strong communication skills

Organisational skills

Attention to detail

Problem-solving

Flexibility

Education

Current CCNA certification or equivalent

Diploma or Degree in Information Technology or Computer Science

Tools

Cisco

Juniper

Aruba

Fortinet / FortiGate

Brocade / Ruckus / Extreme Networks

Job description

MindMatch Consulting is looking for a 2nd Line Network Support Engineer to join our team in Cape Town CBD. This full-time role involves troubleshooting and resolving customer incidents in a fast-paced environment while ensuring excellent service delivery.

The ideal candidate will have a minimum of 3 years in IT support, strong hands-on troubleshooting abilities, and a current CCNA certification. Our company offers a supportive environment, opportunities for professional growth, and a competitive salary package.