Branch Support Technician

Spinnaker Software; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Spinnaker Software is seeking a second line specialist support professional in Cape Town to assist users, answer questions, and resolve technical problems related to ARCH Products. You will maintain customers' networks, software and hardware across a variety of systems.

Candidate should have at least 3 years in a similar role, with A+ and Network+ certifications; relevant experience may also be considered. Overtime, weekends and standby may be required.

Qualifications

• Minimum 3 years of experience in a similar support role.
• A+ and N+ certifications required; relevant experience may be considered.
• Willing to work overtime, weekends, and standby from time to time.
• Criminal check conducted in the final stage of recruitment.

Responsibilities

• Provide second line specialist support and assistance to computer users by answering questions and resolving technical problems.
• Maintain the customer's network, software and computer equipment relating to ARCH Products.
• Troubleshoot and solve on-the-spot issues to maintain high customer service levels.

Skills

Troubleshooting

Problem solving

Customer service

Second line support

Education

A+ Certification

Network+ Certification

Tools

ARCH Products

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You'll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a similar role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

Please note that a criminal check is applicable in the last stage of our recruitment process.

Good luck with your application.