Tier 2 Tech Support Specialist - On-Site

Placements24; Mbombela (Nelspruit); On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

On-site work

Health insurance

Retirement planning

Technical training

Job summary

Placements24 in Nelspruit is seeking an experienced Tier 2 Customer Support Specialist to join the dedicated support team. You will resolve escalated technical issues, perform advanced troubleshooting, and maintain high customer satisfaction in a collaborative office environment.

This role requires at least 3 years in technical support, with 1 year in Tier 2, strong OS, network, and application troubleshooting, plus experience with remote tools and CRM systems.

Qualifications

• Minimum of 3 years in technical customer support, with at least 1 year in a Tier 2 role.
• Strong troubleshooting for operating systems, network configurations, and common applications.
• Excellent analytical and problem-solving abilities.
• Experience with remote support tools and CRM systems.

Responsibilities

• Provide advanced technical support for escalated customer issues via phone, email, and remote desktop tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network problems.
• Document all support interactions, solutions, and resolutions thoroughly in the ticketing system.
• Collaborate with engineering and product teams to identify root causes of recurring issues.
• Develop and update technical documentation, FAQs, and knowledge base articles.
• Mentor and guide Tier 1 support staff on complex technical challenges.

Skills

Technical support

Tier 2 support

Network troubleshooting

Remote support

CRM systems

Documentation

Job description

Placements24 in Nelspruit is seeking an experienced Tier 2 Customer Support Specialist to join the dedicated support team. You will resolve escalated technical issues, perform advanced troubleshooting, and maintain high customer satisfaction in a collaborative office environment.

This role requires at least 3 years in technical support, with 1 year in Tier 2, strong OS, network, and application troubleshooting, plus experience with remote tools and CRM systems.