Scheduling & Installation Support Specialist

Tracker South Africa; Randburg; On-site; ZAR 180,000 - 240,000; Part time

Job summary

A customer service company in Randburg is seeking x10 Installation Support Agents. The role involves maintaining customer service standards, solving queries in a pressurized environment, and scheduling Tracker unit fitments. Candidates should have matric and at least one year of contact center experience. Bilingual candidates (English and Afrikaans) are preferred. This is a fixed-term contract position.

Qualifications

• At least 1 year of contact center experience.
• Bilingual (English and Afrikaans) is advantageous.
• Excellent typing and data capturing skills.

Responsibilities

• Ensure customer service standards are maintained.
• Follow up on leads and queries.
• Liaise with technicians regarding appointments.

Skills

Customer service standards maintenance

Problem-solving

Communication skills

Analytical skills

Time management

Education

Matric

Job description

A customer service company in Randburg is seeking x10 Installation Support Agents. The role involves maintaining customer service standards, solving queries in a pressurized environment, and scheduling Tracker unit fitments. Candidates should have matric and at least one year of contact center experience. Bilingual candidates (English and Afrikaans) are preferred. This is a fixed-term contract position.