Installation Support Agent - Scheduling (12 months Fixed Term Contract) X 10

Tracker South Africa; Randburg; On-site; ZAR 180,000 - 240,000; Part time

Job summary

A customer service company in Randburg is seeking x10 Installation Support Agents. The role involves maintaining customer service standards, solving queries in a pressurized environment, and scheduling Tracker unit fitments. Candidates should have matric and at least one year of contact center experience. Bilingual candidates (English and Afrikaans) are preferred. This is a fixed-term contract position.

Qualifications

• At least 1 year of contact center experience.
• Bilingual (English and Afrikaans) is advantageous.
• Excellent typing and data capturing skills.
• Excellent communication skills including telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Be able to work independently.
• High levels of self-discipline.

Responsibilities

• Ensure customer service standards are maintained.
• Follow up on leads and queries.
• Liaise with technicians regarding appointments.
• Maintain customer service standards in a high-pressure environment.
• Provide service within the region and to other departments.
• Meet or exceed targets and follow up leads/queries.
• Schedule fitments of Tracker units and liaise with technicians.
• Reschedule appointments and ensure high quality schedules.
• Monitor utilization and outsource work to fitment centres as needed.
• Maintain scheduling relationships locally and regionally.
• Handle cancellations and take ownership of all queries within SLA.

Skills

Customer service standards maintenance

Problem-solving

Communication skills

Analytical skills

Time management

Self-discipline

Independent worker

Education

Matric

Job description

Listing reference: track_001460

Listing status: Online

Apply by: 16 September 2025

Position summary

Job category: Customer Service

Location: Randburg

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: No

Introduction

Tracker requires the services of x10 Installation Support Agents in the Scheduling division. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting theclient within our SLA’s
• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Do you require assistance with the registration or application process ?

Click the button below to visit our FAQ/Support page and ask for help.