Scheduling & Customer Support Specialist

Tracker South Africa; Randburg; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

Medical Aid

Provident Fund

Job summary

A leading tracking solutions provider is seeking Installation Support Agents based in Johannesburg. Candidates must maintain high Customer Service Standards and manage scheduling tasks effectively. The ideal applicant should have Matric and at least 1 year of Contact Centre experience, alongside excellent communication and data capturing skills. This role requires individuals who can thrive in a pressurized environment and work independently.

Qualifications

• At least 1 year of Contact Centre experience.
• Confidence to have all calls voice recorded.
• High levels of self-discipline and ability to work independently.

Responsibilities

• Ensure Customer Service Standards are maintained.
• Manage scheduling fitments of Tracker units.
• Build and maintain relationships with partners.

Skills

Excellent communication skills

Ability to work under pressure

Excellent typing and data capturing skills

Analytical skills

Excellent time management

Education

Matric

Job description

A leading tracking solutions provider is seeking Installation Support Agents based in Johannesburg. Candidates must maintain high Customer Service Standards and manage scheduling tasks effectively. The ideal applicant should have Matric and at least 1 year of Contact Centre experience, alongside excellent communication and data capturing skills. This role requires individuals who can thrive in a pressurized environment and work independently.