Installation Support & Customer Experience Supervisor

Tracker South Africa; Randburg; On-site; ZAR 223,200 - 279,000; Full time

Benefits offered by this job

Medical Aid

Job summary

A leading tech company in Johannesburg seeks an Installation Support Supervisor to oversee the Reconciliation call center. This role focuses on managing staff, handling customer escalations, and enhancing service delivery. Candidates should have supervisory experience in a call center, proficiency in Microsoft Office, and strong interpersonal skills. This position offers potential for professional growth and the opportunity to make a significant impact on customer satisfaction.

Qualifications

• 1 year of Call Centre supervisory experience is required.
• Familiarity with Industrial Relations, Customer Relations, and General Management is advantageous.
• Ability to work under pressure and exhibit resilience.

Responsibilities

• Manage customer escalations and improve service quality.
• Handle daily operations of the Reconciliation call center.
• Coach, train, and motivate staff for enhanced performance.
• Conduct performance reviews and implement improvement plans.

Skills

Call Centre supervisory experience

Proficient in Microsoft Word and Excel

Excellent written and verbal skills

Creative thinking

Strong interpersonal skills

Analytical and insight generation capabilities

Judgment and Decision Making

Complex Problem Solving

Job description

A leading tech company in Johannesburg seeks an Installation Support Supervisor to oversee the Reconciliation call center. This role focuses on managing staff, handling customer escalations, and enhancing service delivery. Candidates should have supervisory experience in a call center, proficiency in Microsoft Office, and strong interpersonal skills. This position offers potential for professional growth and the opportunity to make a significant impact on customer satisfaction.