Installation Support Administrator – Port Elizabeth

Tracker South Africa; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Job summary

A leading technology company seeks an Installation Support Administrator for their Customer Service Department in Gqeberha. This role includes scheduling Tracker unit fitments, managing customer queries, and maintaining high service standards in a pressurized environment. Ideal candidates will have Matric, contact centre experience, and strong communication skills. Benefits include medical aid and provident fund.

Qualifications

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Excellent typing and accurate data capturing skills.
• Ability to work under pressure.

Responsibilities

• Scheduling Fitments of Tracker units.
• Manage scheduling system to ensure technicians are booked efficiently.
• Assisting walk in customers.
• Assisting walk in customers
• Ad hoc duties requested by any manager or supervisor.
• Establishing, building, and maintaining relationships with our various partners.
• Complete administrative tasks, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up on fitments, queries and Service Request that have been generated.
• To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
• Returned Service Requests re-allocated as requested.
• Distribution of Service Requests.
• Weekly follow up of fitments and Service Requests on the Fitment Centre CRM Site.
• Sending weekly Service Request stats to the relevant regional manager.
• Managing the daily performance of the RPA-BOT.
• Manual intervention where needed when the RPA-BOT is down.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.

Skills

Scheduling

Data capturing

Communication skills

Analytical skills

Time management

Ability to work under pressure

Bilingual (English and Afrikaans)

Education

Matric

Job description

Listing reference: track_001502

Listing status: Online

Apply by: 3 November 2025

Position summary

Job category: Administration

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their PE Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

• Scheduling Fitments of Tracker units.
• Manage scheduling system (PSO) daily to ensure technicians are booked efficiently.
• Liaising with Tracker technicians, Fitment centres and partners regarding appointments and scheduled fitments.
• Assisting walk in customers
• Ad hoc duties requested by any manager or supervisor.
• Establishing, building, and maintaining relationships with our various partners.
• Complete administrative tasks, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up on fitments, queries and Service Request that have been generated.
• To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
• Returned Service Requests re-allocated as requested.
• Distribution of Service Requests.
• Weekly follow up of fitments and Service Requests on the Fitment Centre CRM Site.
• Sending weekly Service Request stats to the relevant regional manager.
• Managing the daily performance of the RPA-BOT.
• Manual intervention where needed when the RPA-BOT is down.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.
• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

Medical aid

Provident fund

NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.

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