Technician Support & Scheduling Specialist

Tracker South Africa; Gauteng; On-site; ZAR 150,000 - 250,000; Full time

Benefits offered by this job

Medical Aid

Job summary

A leading technology company in South Africa is seeking a Technician Support Co-Ordinator to maintain high customer service standards for technicians. Responsibilities include managing inquiries, assisting with scheduling, and ensuring operational efficiency. The ideal candidate will have at least 2 years of contact center experience and excellent communication skills. The role offers a supportive environment focused on service integrity and adherence to quality protocols.

Qualifications

• 2 years general Contact Centre experience is required.
• 1 year of scheduling experience.
• Proven track record of excellent typing and accurate data capturing skills.
• Must work well under pressure and manage time effectively.

Responsibilities

• Serve as the primary contact for technicians, ensuring optimal scheduling.
• Assist technicians in resolving issues related to product or vehicle information.
• Manage and respond to technical support inquiries in a timely manner.
• Collaborate with support agents to confirm technician availability.

Skills

Contact Centre Experience

Scheduling Experience

Typing Skills

Data Capturing Skills

Communication

Analytical Skills

Time Management

Geographical Knowledge

Job description

A leading technology company in South Africa is seeking a Technician Support Co-Ordinator to maintain high customer service standards for technicians. Responsibilities include managing inquiries, assisting with scheduling, and ensuring operational efficiency. The ideal candidate will have at least 2 years of contact center experience and excellent communication skills. The role offers a supportive environment focused on service integrity and adherence to quality protocols.