Installation Support Agent: Scheduling (6 months FTC) - Cape Town

Tracker South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading service provider in the logistics sector seeks an Installation Support Agent in Cape Town. The candidate will ensure customer service standards are upheld and handle customer queries in a high-pressure environment. Requires at least a Matric and 1 year experience in customer service or contact centre. Strong communication and analytical skills are essential, along with the ability to work independently and under pressure.

Qualifications

• At least 1 year Contact Centre experience.
• 1 year Customer Service experience.
• Must reside in Cape Town.

Responsibilities

• Ensure Customer Service standards are maintained.
• Solve customer queries in a timely manner.
• Schedule appointments and manage fitments.
• Maintain relationships with clients and technicians.
• Manage scheduling in Cape Town and regionally, including data reporting.

Skills

Customer Service experience

Excellent communication skills

Bilingual (English and Afrikaans)

Analytical skills

Excellent typing and accurate data capturing skills

Time management

Self-discipline

Ability to work under pressure

Education

Matric

Job description

Listing reference: track_001464

Listing status: Online

Apply by: 27 October 2025

Position summary

Job category: Customer Service

Location: Cape Town

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

Introduction

Tracker requires the services of an Installation Support Agent in their Installation Logistics – Scheduling division. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.Cape Town Office

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting theclient within our SLA’s
• Matric with at least 1 year Contact Centre experience.
• Must have 1 year Customer Service experience
• Data Capturing
• Bilingual (English and Afrikaans) advantageous.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.
• Must resides in Cape Town.

NB: Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful.

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