Installation Support Agent : Scheduling

Tracker South Africa; Randburg; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

Medical Aid

Provident Fund

Job summary

A leading tracking solutions provider is seeking Installation Support Agents based in Johannesburg. Candidates must maintain high Customer Service Standards and manage scheduling tasks effectively. The ideal applicant should have Matric and at least 1 year of Contact Centre experience, alongside excellent communication and data capturing skills. This role requires individuals who can thrive in a pressurized environment and work independently.

Qualifications

• At least 1 year of Contact Centre experience.
• Confidence to have all calls voice recorded.
• High levels of self-discipline and ability to work independently.

Responsibilities

• Ensure Customer Service Standards are maintained.
• Manage scheduling fitments of Tracker units.
• Build and maintain relationships with partners.

Skills

Excellent communication skills

Ability to work under pressure

Excellent typing and data capturing skills

Analytical skills

Excellent time management

Education

Matric

Job description

Tracker requires the services of Installation Support Agents in the Scheduling division, based at the Head Office in Johannesburg. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting theclient within our SLA’s
• Matric with at least 1 year Contact Centre experience.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

NB : Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Medical Aid, Provident Fund

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