Installation Scheduling Specialist - Customer Care

Tracker South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading service provider in the logistics sector seeks an Installation Support Agent in Cape Town. The candidate will ensure customer service standards are upheld and handle customer queries in a high-pressure environment. Requires at least a Matric and 1 year experience in customer service or contact centre. Strong communication and analytical skills are essential, along with the ability to work independently and under pressure.

Qualifications

• At least 1 year Contact Centre experience.
• 1 year Customer Service experience.
• Must reside in Cape Town.

Responsibilities

• Ensure Customer Service standards are maintained.
• Solve customer queries in a timely manner.
• Schedule appointments and manage fitments.
• Maintain relationships with clients and technicians.

Skills

Customer Service experience

Excellent communication skills

Bilingual (English and Afrikaans)

Analytical skills

Excellent typing and accurate data capturing skills

Time management

Self-discipline

Ability to work under pressure

Education

Matric

Job description

A leading service provider in the logistics sector seeks an Installation Support Agent in Cape Town. The candidate will ensure customer service standards are upheld and handle customer queries in a high-pressure environment. Requires at least a Matric and 1 year experience in customer service or contact centre. Strong communication and analytical skills are essential, along with the ability to work independently and under pressure.