Retail Team Leader

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Career advancement

Comprehensive training

Supportive team environment

Leadership experience

Job summary

Placements24 in Upington, Northern Cape seeks a motivated Retail Team Leader to guide a team of sales associates, drive store performance, and deliver exceptional customer experiences. The role supports the Store Manager, fosters a positive work environment, and focuses on service excellence and operational efficiency.

The ideal candidate has retail leadership experience, strong communication, and a proactive attitude, with flexibility for weekends and holidays in a dynamic retail setting.

Qualifications

• Experience in a retail environment with leadership potential or supervision experience.
• Strong customer service and sales orientation.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate and inspire a team.
• Basic understanding of retail operations including inventory and merchandising.
• Reliable, punctual and with a strong work ethic.
• Flexible hours including weekends and public holidays.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and deliver excellent customer service.
• Assist Store Manager with daily store operations, including opening and closing procedures.
• Ensure product knowledge and sales techniques are up-to-date among team members.
• Maintain store presentation and visual merchandising standards.
• Handle customer inquiries and resolve issues to ensure satisfaction.
• Support inventory management tasks, including stock counts and replenishment.
• Contribute to training and development of new team members.
• Adhere to company policies, procedures and safety regulations.

Skills

Leadership

Customer service

Communication

Team motivation

Retail operations

Inventory basics

Education

High school diploma

Job description

About the Role

Our client is looking for a motivated and customer-centric Retail Team Leader to join their team in Upington, Northern Cape. This role is perfect for an individual with a passion for retail and leadership, eager to guide a team of sales associates, drive store performance, and ensure an exceptional customer experience. As a Team Leader, you will be instrumental in supporting the Store Manager, fostering a positive team spirit, and contributing to the daily success of the store. This hands-on role requires excellent communication skills, a proactive attitude, and the ability to motivate others. We are seeking someone who can inspire excellent service and operational efficiency within a dynamic retail environment. This position offers a great opportunity for career growth within the retail sector.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and provide outstanding customer service.
• Assist the Store Manager with daily store operations, including opening and closing procedures.
• Ensure product knowledge and sales techniques are up-to-date among team members.
• Maintain store presentation and visual merchandising standards.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Assist with inventory management tasks, including stock counts and replenishment.
• Support the training and development of new team members.
• Ensure adherence to company policies, procedures, and safety regulations.
• Contribute to creating a positive and collaborative work environment.
• Delegate tasks effectively and monitor their completion.

Requirements

• Previous experience in a retail environment, with demonstrable leadership potential or experience as a supervisor.
• Strong customer service and sales orientation.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and inspire a team.
• Basic understanding of retail operations, including inventory and merchandising.
• Reliable and punctual, with a strong work ethic.
• Ability to work flexible hours, including weekends and public holidays, at the Upington, Northern Cape store.
• Positive attitude and a willingness to learn and grow.
• High school diploma or equivalent is required.

Benefits

• Competitive salary and potential for performance-based incentives.
• Employee discounts on store products.
• Opportunities for career advancement within the company.
• Comprehensive training on products and leadership skills.
• Work in a supportive team environment in Upington.
• Gain valuable leadership experience in the retail industry.