Retail Floor Manager

Placements24; Upington; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonuses and Incenti

Employee discounts on merchandise

Opportunities for career advancement

Comprehensive training and development

Supportive team environment

Paid leave and statutory benefits

Job summary

Placements24 in Upington, Northern Cape is seeking a dedicated Retail Floor Manager to oversee daily operations, coach a sales team, and drive customer engagement. You will lead by example, maintain high service standards, and implement sales strategies to boost profitability.

The role requires strong leadership, retail acumen, and a passion for creating a positive shopping environment. Flexibility for varied shifts and a proactive approach are essential for success.

Qualifications

• Minimum of 3 years of experience in retail, with 1–2 years in a supervisory or leadership role.
• Proven ability to lead and inspire a retail team.
• Strong understanding of sales principles and customer service excellence.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and demanding retail environment.
• Proficiency with POS systems and basic retail management tools.

Responsibilities

• Manage and supervise the day-to-day activities on the retail floor.
• Lead, train, and motivate the sales associate team to achieve targets.
• Ensure outstanding customer service standards are maintained at all times.
• Drive sales performance through effective team management and sales strategies.
• Oversee inventory levels, merchandising, and stock presentation.
• Handle customer escalations and resolve complex issues effectively.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Monitor store appearance, cleanliness, and visual merchandising standards.
• Assist in the implementation of new promotions and marketing initiatives.
• Collaborate with store management on operational planning and staff scheduling.

Skills

Retail experience

Leadership

Customer service

Sales coaching

Team motivation

Communication skills

POS proficiency

Education

High school diploma or equivalent

Retail management qualification (plus)

Tools

POS systems

Retail management tools

Job description

About the Role

Our client is seeking a dedicated and experienced Retail Floor Manager to oversee daily operations and customer engagement at their store in Upington, Northern Cape . This pivotal role involves leading the sales team, ensuring exceptional customer service, driving sales performance, and maintaining high operational standards. The ideal candidate will possess strong leadership skills, a deep understanding of retail dynamics, and a passion for creating a positive shopping environment. You will be instrumental in coaching associates, managing floor activities, and contributing to the overall success and profitability of the store in Upington . This is a fantastic opportunity for a motivated retail professional to take on greater responsibility and lead by example.

Key Responsibilities

• Manage and supervise the day-to-day activities on the retail floor.
• Lead, train, and motivate the sales associate team to achieve targets.
• Ensure outstanding customer service standards are maintained at all times.
• Drive sales performance through effective team management and sales strategies.
• Oversee inventory levels, merchandising, and stock presentation.
• Handle customer escalations and resolve complex issues effectively.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Monitor store appearance, cleanliness, and visual merchandising standards.
• Assist in the implementation of new promotions and marketing initiatives.
• Collaborate with store management on operational planning and staff scheduling.

Requirements

• Minimum of 3 years of experience in retail, with at least 1-2 years in a supervisory or leadership role.
• Proven ability to lead and inspire a retail team.
• Strong understanding of sales principles and customer service excellence.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and demanding retail environment.
• Proficiency with POS systems and basic retail management tools.
• Flexibility to work varied shifts, including weekends and public holidays, in Upington, Northern Cape .
• Strong organizational and problem-solving skills.
• A proactive and results-oriented approach.
• High school diploma or equivalent; retail management qualifications are a plus.

Benefits

• Competitive salary package reflecting experience and responsibilities.
• Performance-based bonuses and incentives.
• Employee discounts on a wide range of merchandise.
• Opportunities for career advancement within the retail company.
• Comprehensive training and development programs.
• Supportive and dynamic team environment.
• Paid leave and other statutory benefits.
• Chance to lead and make a significant impact in a growing market.