Retail Sales Lead

Placements24; Upington; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career development

Staff discounts

Medical aid

Retirement fund

Annual performance reviews

Paid leave

Job summary

Placements24 is seeking an experienced Retail Sales Lead for our Upington store in the Northern Cape. You will guide the sales team, coach associates, monitor performance, and ensure a superior customer experience to achieve ambitious targets.

You will lead training on product knowledge, maintain high merchandising standards, and foster a positive, high‑performing team culture in a dynamic retail environment.

Qualifications

• Proven retail sales experience with a track record of meeting/exceeding targets.
• Previous leadership or supervisory experience is required.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication, interpersonal and motivational skills.
• Ability to train and coach a team effectively.
• Proficiency with POS systems and basic computer applications.
• Flexible to work varied shifts, including weekends/public holidays.
• Reside in or be willing to relocate to Upington, Northern Cape.

Responsibilities

• Lead, mentor, and motivate the retail sales team to achieve store sales goals.
• Provide ongoing training and coaching on product knowledge and selling techniques.
• Monitor sales performance, analyze results, and implement improvement strategies.
• Maintain exceptional customer service standards at all times.
• Assist customers with product selection and resolving questions/concerns.
• Oversee daily sales operations, including opening and closing procedures.
• Maintain visual merchandising standards and store presentation.
• Handle customer issues and complaints professionally and effectively.
• Contribute to inventory management and stock replenishment.

Skills

Leadership

Coaching

Sales targets

Customer service

Communication

Team motivation

Tools

POS systems

Computer basics

Job description

About the Role

Our client is seeking an experienced and motivated Retail Sales Lead to guide their sales team and drive performance at their store in Upington, Northern Cape . This role requires a strong understanding of sales techniques, customer engagement, and team motivation. The ideal candidate will be a natural leader with a proven track record in retail sales, capable of setting a positive example and achieving ambitious sales targets. You will be responsible for coaching associates, monitoring sales performance, and ensuring a superior customer experience. This is an excellent opportunity for an ambitious retail professional to step into a leadership role and make a significant impact. We are looking for someone who is passionate about sales and customer service, and who can inspire the team to excel within the Upington retail environment. Your leadership will be key to fostering a high-performing sales culture and achieving exceptional results.

Key Responsibilities

• Lead, mentor, and motivate the retail sales team to achieve individual and store sales goals.
• Provide ongoing training and coaching to sales associates on product knowledge and selling techniques.
• Monitor sales performance, analyze results, and implement strategies for improvement.
• Ensure exceptional customer service standards are maintained at all times.
• Assist customers with product selection, answering questions, and resolving concerns.
• Oversee daily sales operations, including opening and closing procedures.
• Maintain visual merchandising standards and ensure the store is presentable and organized.
• Handle customer issues and complaints professionally and effectively.
• Contribute to inventory management and stock replenishment efforts.
• Foster a positive and collaborative team environment.

Requirements

• Proven experience in a retail sales role, with demonstrated success in achieving sales targets.
• Previous experience in a leadership or supervisory capacity is required.
• Excellent understanding of sales principles and customer service best practices.
• Strong communication, interpersonal, and motivational skills.
• Ability to train and coach a team effectively.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• A proactive and results-oriented approach.
• Flexibility to work varied shifts, including weekends and public holidays.
• Enthusiasm for the retail industry and customer engagement.
• Residing in or willing to relocate to Upington, Northern Cape .

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Opportunities for career advancement and professional development.
• Staff discounts on a wide range of merchandise.
• A dynamic and supportive team culture.
• Medical aid and retirement fund contributions.
• Exposure to leading retail brands and products.
• Annual performance reviews.
• Paid leave benefits.