Retail Team Leader

Placements24; Polokwane; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Leadership training and career growth

Positive team culture

Job summary

Placements24 in Polokwane is seeking a proactive Retail Team Leader to guide the sales team and ensure smooth daily operations on the shop floor.

You will motivate and train staff, deliver exceptional customer service, and help achieve sales targets while upholding store standards in a dynamic retail environment.

Qualifications

• Previous supervisory or team leadership experience in retail setting.
• Strong leadership and communication skills.
• Excellent customer service orientation and problem-solving abilities.
• Proficiency in POS systems and basic inventory procedures.
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities

• Supervise and motivate a team of retail associates with clear direction.
• Assist customers with inquiries, product selection and issue resolution.
• Oversee daily store operations including opening/closing and cash handling.
• Ensure adherence to policies, visual merchandising, and health & safety.
• Support Store Manager in sales strategies and store objectives.
• Train new team members and provide ongoing coaching.

Skills

Leadership

Communication

Customer service

Problem solving

Team motivation

POS systems

Inventory procedures

Flexible hours

Tools

POS systems

Job description

About the Role

Our client is seeking a proactive and inspiring Retail Team Leader to guide their sales team in Polokwane . This role is crucial for ensuring seamless daily operations, delivering exceptional customer service, and motivating the team to achieve sales targets. You will act as a supportive figure, providing guidance, training, and leadership on the shop floor. This is an excellent opportunity for an individual with strong interpersonal skills to advance their career in retail management within the dynamic environment of Polokwane .

Key Responsibilities

• Supervise and motivate a team of retail associates, providing clear direction and performance feedback.
• Assist customers with inquiries, product selection, and resolving any issues to ensure satisfaction.
• Oversee daily store operations, including opening and closing procedures, cash handling, and stock management.
• Ensure adherence to company policies, visual merchandising standards, and health and safety regulations.
• Support the Store Manager in implementing sales strategies and achieving store objectives.
• Train new team members and provide ongoing coaching to enhance skills and product knowledge.

Requirements

• Previous experience in a supervisory or team leadership role within a retail setting, such as Retail Team Leader .
• Strong leadership and communication skills, with the ability to inspire and motivate others.
• Excellent customer service orientation and problem-solving abilities.
• Proficiency in POS systems and basic inventory procedures.
• Ability to work flexible hours, including weekends and public holidays.
• A commitment to maintaining high standards of store presentation and customer experience.

Benefits

• Competitive salary and potential for performance incentives.
• Employee discounts on store products.
• Opportunities for leadership training and career growth.
• A positive and collaborative team culture.
• Exposure to dynamic retail operations in Polokwane .