Retail Team Leader - Soweto

Placements24; Soweto; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Staff discounts

Career growth

Training programs

Positive work environment

Job summary

Placements24 in Soweto is seeking a Retail Team Leader to support daily store operations and guide a team of sales associates. You will drive sales, maintain stock, and ensure outstanding customer service in a fast-paced retail environment.

The role requires leadership experience, strong communication, and a proactive approach to problem solving. Weekend and holiday shifts are expected; a high school diploma is required.

Qualifications

• Previous experience in retail or customer service.
• Experience in a team leadership or supervisory role is desirable.
• Strong communication and interpersonal skills.
• Excellent customer service and sales orientation.
• Ability to work effectively in a team and independently.
• Flexible to work varied shifts, including weekends and public holidays.

Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Lead, motivate, and mentor a team of retail sales associates.
• Provide outstanding customer service and ensure customer satisfaction.
• Drive sales and promote products and promotions to customers.
• Assist with stock management, including receiving, organizing, and replenishing inventory.
• Ensure store presentation, cleanliness, and visual merchandising standards are maintained.
• Process customer transactions accurately using the POS system.
• Handle customer inquiries, issues, and feedback effectively.
• Support the implementation of company policies and procedures.
• Contribute to achieving store sales targets and operational objectives.
• Assist in training new team members.
• Foster a positive and collaborative team environment.

Skills

Team leadership

Communication skills

Customer service

Sales orientation

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

About the Role

Our client is seeking an enthusiastic and service-oriented Retail Team Leader to join their store in Soweto . This role is perfect for an individual with a passion for retail and customer engagement, looking to take on more responsibility. The Team Leader will support the Store Manager in daily operations, guiding and motivating a team of sales associates to deliver exceptional customer service and achieve sales goals. This is a hands‑on position that requires strong interpersonal skills and a proactive approach to problem‑solving within the Gauteng retail environment.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Lead, motivate, and mentor a team of retail sales associates.
• Provide outstanding customer service and ensure customer satisfaction.
• Drive sales and promote products and promotions to customers.
• Assist with stock management, including receiving, organizing, and replenishing inventory.
• Ensure store presentation, cleanliness, and visual merchandising standards are maintained.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Handle customer inquiries, issues, and feedback effectively.
• Support the implementation of company policies and procedures.
• Contribute to achieving store sales targets and operational objectives.
• Assist in training new team members.
• Foster a positive and collaborative team environment.

Requirements

• Previous experience in a retail sales or customer service role.
• Experience in a team leadership or supervisory capacity is highly desirable.
• Strong communication and interpersonal skills.
• Excellent customer service and sales orientation.
• Ability to work effectively in a team and independently.
• Basic understanding of retail operations and stock management.
• Flexibility to work varied shifts, including weekends and public holidays, in Soweto .
• Positive attitude and strong work ethic.
• High school diploma or equivalent qualification.
• Ability to stand for extended periods and lift moderate weight.

Benefits

• Our client offers a competitive hourly wage and opportunities for career growth within the retail sector.
• This role provides valuable leadership experience and the chance to make a real impact on the store's success.
• Employees benefit from staff discounts and ongoing training programs.
• Join a reputable company committed to providing a positive work environment and excellent customer experiences in Soweto .