Retail Team Leader

Placements24; Paarl; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Leadership training

Career advancement pathway

Job summary

WhatJobs Direct in Paarl, Western Cape, seeks a Retail Team Leader to guide a team of sales associates and drive daily store operations.

You will lead by example, ensure excellent customer experiences, and help achieve sales targets while maintaining high standards of presentation and service in the Paarl store.

Qualifications

• Retail experience with strong customer service focus.
• Supervisory or team leadership experience preferred.
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Responsibilities

• Lead and motivate a team of retail sales associates to meet sales targets.
• Assist customers with product selection and provide exceptional service.
• Oversee daily store operations and maintain company standards.
• Manage stock levels, including receiving, unpacking and merchandising.
• Ensure the store is clean, organized, and visually appealing at all times.
• Handle customer inquiries and resolve complaints effectively.
• Train new team members on product knowledge and store procedures.
• Support the Store Manager with sales initiatives and promotions.
• Monitor team performance and provide feedback and coaching.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership

Customer service

Team motivation

Communication

POS systems

Tools

POS systems

Inventory management

Job description

About the Role

Our client, WhatJobs Direct, is seeking an energetic and motivational Retail Team Leader to join their team in Paarl, Western Cape . This role is ideal for an individual with proven retail experience who is ready to take on more responsibility and guide a team of sales associates. You will be instrumental in driving sales, providing exceptional customer service, and ensuring the smooth day-to-day operations of the store. Your leadership will directly impact team performance and customer satisfaction in the Paarl community. This is a hands-on role where you will work alongside your team, leading by example and fostering a positive and productive work environment. If you have a passion for retail and developing others, this is an excellent opportunity.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve sales targets.
• Assist customers with product selection, providing knowledgeable advice and excellent service.
• Oversee daily store operations, ensuring efficiency and adherence to company standards.
• Manage stock levels, including receiving, unpacking, and merchandising products.
• Ensure the store is clean, organized, and visually appealing at all times.
• Handle customer inquiries and resolve complaints effectively.
• Train new team members on product knowledge, sales techniques, and store procedures.
• Support the Store Manager in implementing sales initiatives and promotions.
• Monitor team performance and provide feedback and coaching.
• Ensure compliance with all company policies and procedures.

Requirements

• Previous experience in a retail sales role, with demonstrated experience in customer service.
• Experience in a supervisory or team leadership capacity is preferred.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Good organizational skills and attention to detail.
• Familiarity with POS systems and basic inventory management.
• A positive attitude and a passion for providing excellent customer experiences.
• Ability to work flexible hours, including weekends and public holidays.
• Must be able to work at the Paarl store location.
• Enthusiasm for learning about our client's products.

Benefits

This position offers a competitive salary and the opportunity for performance-based incentives. Enjoy attractive employee discounts on a wide range of products. You will receive comprehensive training and gain valuable leadership experience. This role provides a clear pathway for career advancement within the retail sector in Paarl .