Retail Team Leader

Placements24; Gqeberha; Hybrid; ZAR 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Ongoing training

Career growth opportunities

Zusammenfassung

Placements24 is seeking a Retail Team Leader for our store in Port Elizabeth, Eastern Cape. The role combines in-store supervision with potential off-site responsibilities and a focus on delivering outstanding customer service.

The successful candidate will lead a team, drive product knowledge, manage stock, and ensure a welcoming shopping environment while supporting the Store Manager in daily operations and achieving KPIs.

Qualifikationen

• Experience in a retail setting with supervisory or leadership responsibilities preferred.
• Strong customer service and communication skills.
• Ability to motivate and guide a team.
• Good organizational and time management skills.
• Familiarity with POS systems and basic inventory management.

Aufgaben

• Assist the Store Manager in daily store operations and staff supervision.
• Lead by example in providing excellent customer service and resolving inquiries.
• Support sales by driving product knowledge and sales techniques among team members.
• Manage inventory, including receiving stock, replenishing shelves, and stock takes.
• Ensure store presentation and visual merchandising standards are maintained.
• Train and mentor new team members on procedures and brand values.
• Handle cash register operations, including opening and closing procedures.
• Contribute to achieving store sales targets and KPIs.
• Ensure compliance with health, safety, and security policies.
• Assist with staff scheduling and management in the Store Manager's absence.
• Foster a positive and collaborative team atmosphere in Port Elizabeth store.

Kenntnisse

Customer service

Team leadership

Communication

Motivation & coaching

POS systems

Inventory management

Tools

POS software

Stock management software

Jobbeschreibung

About the Role

Our client, a popular lifestyle retailer, is seeking an energetic and experienced Retail Team Leader to support operations at their store in Port Elizabeth, Eastern Cape, ZA . This role is perfect for an individual with a passion for customer service and a knack for motivating others. You will work closely with the Store Manager to oversee daily activities, assist customers, manage stock, and ensure the store environment is welcoming and efficient. The ideal candidate is a natural lead, eager to develop their retail management skills and contribute to the success of the team in a dynamic retail setting. This position offers a blend of in-store and potential off-site responsibilities, contributing to a flexible work model.

Key Responsibilities

• Assist the Store Manager in daily store operations and staff supervision.
• Lead by example in providing excellent customer service and resolving customer inquiries.
• Support sales efforts by driving product knowledge and sales techniques among team members.
• Manage inventory, including receiving stock, replenishing shelves, and conducting stock takes.
• Ensure store presentation and visual merchandising standards are maintained.
• Train and mentor new team members, providing guidance on procedures and brand values.
• Handle cash register operations, including opening and closing procedures.
• Contribute to achieving store sales targets and key performance indicators (KPIs).
• Ensure compliance with all health, safety, and security policies.
• Assist with staff scheduling and management in the absence of the Store Manager.
• Foster a positive and collaborative team atmosphere within the Port Elizabeth, Eastern Cape, ZA store.

Requirements

• Previous experience in a retail environment, with some supervisory or leadership responsibilities preferred.
• Strong customer service and communication skills.
• Ability to motivate and guide a team.
• Good organizational and time management skills.
• Familiarity with POS systems and basic inventory management.
• Enthusiasm for the retail industry and our client's brand.
• Ability to work flexible hours, including weekends and some evenings.
• A proactive approach to problem-solving and task completion.
• Resident of or ability to commute to Port Elizabeth, Eastern Cape, ZA regularly for in-store duties.
• Demonstrated reliability and a strong work ethic.

Benefits

• This role offers a competitive salary, opportunities for career growth within the retail sector, and valuable leadership experience.
• Our client provides staff discounts on merchandise and ongoing training to support your professional development.
• You'll be part of a supportive team environment where your contributions are valued.
• This is an excellent stepping stone for individuals looking to advance their retail careers in Port Elizabeth .