Retail Sales Team Lead

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff discount

Hybrid work model

Training opportunities

Job summary

Placements24 is seeking an energetic Retail Sales Team Lead in Benoni, Gauteng to supervise and motivate a team of sales associates in a hybrid store environment. You will drive sales targets while delivering exceptional customer service.

You will train new staff, oversee daily operations, and ensure visual merchandising standards are maintained, creating a positive atmosphere and strong store performance.

Qualifications

• Experience leading retail sales teams.
• Proven ability to drive sales and meet targets.
• Excellent customer service and interpersonal skills.
• Strong communication and mentoring abilities.
• Experience with POS systems and basic inventory management.
• Willingness to work weekends in Benoni, Gauteng.

Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve sales goals.
• Provide outstanding customer service and ensure customer satisfaction.
• Assist customers with product selection, answer inquiries, and process sales transactions efficiently.
• Conduct on-the-job training for new sales associates, covering product knowledge and sales techniques.
• Oversee daily store operations, including opening and closing procedures, when required.
• Ensure store presentation and visual merchandising standards are maintained.
• Monitor sales performance of the team and provide feedback and support.
• Handle customer complaints and resolve issues effectively.
• Contribute to inventory management tasks, such as receiving stock and restocking shelves.
• Foster a positive and collaborative team environment.

Skills

Leadership

Sales target achievement

Customer service

Communication

Staff training

POS systems

Inventory basics

Team motivation

Education

Matric

Tools

POS systems

Inventory management

Job description

About the Role

Our client is seeking an energetic and customer-focused Retail Sales Team Lead to supervise and motivate their sales associates in Benoni, Gauteng . This hybrid role requires a leader who can inspire the team to achieve sales targets while ensuring an exceptional customer shopping experience. You will be responsible for guiding sales activities, training new staff, and fostering a positive and productive team atmosphere. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in retail sales and customer service. This is a fantastic opportunity to step into a leadership role within a dynamic retail environment.

Key Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve sales goals.


• Provide outstanding customer service and ensure customer satisfaction.


• Assist customers with product selection, answer inquiries, and process sales transactions efficiently.


• Conduct on-the-job training for new sales associates, covering product knowledge and sales techniques.


• Oversee daily store operations, including opening and closing procedures, when required.


• Ensure store presentation and visual merchandising standards are maintained.


• Monitor sales performance of the team and provide feedback and support.


• Handle customer complaints and resolve issues effectively.


• Contribute to inventory management tasks, such as receiving stock and restocking shelves.


• Foster a positive and collaborative team environment.

Requirements

• Previous experience in a retail sales role, with demonstrated leadership capabilities or supervisory experience.


• Proven ability to drive sales and meet targets.


• Excellent customer service and interpersonal skills.


• Strong communication and motivational skills.


• Ability to train and mentor team members.


• Experience with POS systems and basic inventory management.


• Flexibility to work various shifts, including weekends, in Benoni, Gauteng .


• High school diploma or equivalent.


• A positive attitude and a passion for retail.

Benefits

Our client offers a competitive salary, opportunities for career progression, and a stimulating work environment. Employees benefit from a staff discount and ongoing training. This hybrid role provides flexibility, allowing for a balance between working in the store and remotely, enhancing work-life integration. Join our client in Benoni, Gauteng and make a real impact.