Retail Sales Associate - Customer Engagement Specialist

Placements24; Paarl; On-site; ZAR 114,000 - 162,000; Full time

Benefits offered by this job

Hourly wage

Incentives based on performance

Employee discount on store merchandise

Training and development opportunities

Uniform allowance

Job summary

Placements24 in Paarl seeks a personable Retail Sales Associate - Customer Engagement Specialist to deliver exceptional service and drive sales. You will greet customers, assess needs, and guide them to suitable products while maintaining a welcoming store environment.

The role emphasizes strong communication, teamwork, and a proactive attitude to meet store targets and customer expectations in a dynamic retail setting.

Qualifications

• Previous retail or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work weekends/holidays and stand for long periods.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Understand customer needs and recommend suitable products.
• Achieve individual and store sales targets through effective selling techniques.
• Maintain store presentation, cleanliness and organization.
• Process transactions accurately using the POS system.
• Handle inquiries, feedback and complaints effectively.
• Assist with inventory management and visual merchandising.
• Build strong customer relationships for loyalty and repeat business.
• Stay informed about product knowledge, promotions and new arrivals.
• Contribute to a positive team atmosphere in the Paarl store.

Skills

Customer service

Communication

Teamwork

Organizational skills

Sales principles

Education

High school diploma or equivalent

Tools

POS system

Job description

About the Role

Our client, a popular boutique retailer known for its personalized service, is seeking an enthusiastic and customer-focused Retail Sales Associate - Customer Engagement Specialist for their store in Paarl, Western Cape. This role is perfect for individuals who excel at building rapport with customers, understanding their needs, and providing an exceptional shopping experience. You will be responsible for assisting customers, maintaining store appearance, and contributing to overall sales targets. This is a fantastic opportunity to join a vibrant team and represent a brand that values customer connection. The ideal candidate will be passionate about retail, possess excellent communication skills, and thrive in a dynamic, customer-facing environment. You will be the primary point of contact for many customers, ensuring their visit is memorable and productive.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products and solutions.
• Achieve individual and store sales targets through effective selling techniques.
• Maintain high standards of store presentation, cleanliness, and organization.
• Process customer transactions accurately using the point-of-sale (POS) system.
• Handle customer inquiries, feedback, and complaints effectively.
• Assist with inventory management, including stock replenishment and visual merchandising.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Stay informed about product knowledge, promotions, and new arrivals.
• Contribute to a positive and collaborative team atmosphere within the Paarl store.

Requirements

• Previous experience in a retail sales or customer service role is preferred.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and creating positive interactions.
• Ability to work effectively as part of a team.
• Strong organizational skills and attention to detail.
• Basic understanding of sales principles and techniques.
• Flexibility to work various shifts, including weekends and public holidays, as required by the Paarl store.
• Ability to stand for extended periods and lift moderate weight.
• A positive attitude and a proactive approach to tasks.
• High school diploma or equivalent.

Benefits

• Competitive hourly wage of R100.
• Potential for performance-based sales incentives.
• Generous employee discount on all store merchandise.
• Opportunities for training and development in retail sales and customer service.
• A friendly and supportive work environment in the heart of Paarl.
• Exposure to diverse customer interactions and retail best practices.
• Potential for career advancement within the company.
• Uniform allowance or provision.