Retail Team Lead - WhatJobs Direct

Placements24; Pietermaritzburg; Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career advancement opportunities

Employee discounts

Comprehensive training and development

Supportive and dynamic culture

Chance to lead a dedicated retail team

Paid time off and benefits

Descripción de la vacante

Placements24 is supporting a prominent Pietermaritzburg retailer seeking a Retail Team Lead to guide the sales floor, coach staff, and ensure smooth store operations.

The ideal candidate will inspire the team, drive sales, and uphold brand standards while delivering an outstanding shopping experience for customers in Pietermaritzburg.

Formación

• Experience leading a retail sales floor and guiding a team to meet targets.
• Proven ability to coach and motivate staff to deliver excellent customer service.
• Strong communication with customers and colleagues to resolve issues.
• Solid knowledge of retail sales techniques, merchandising, and operations.
• Familiarity with POS systems and cash handling processes.
• Ability to multitask in a fast-paced environment and manage priorities.
• Flexible availability, including weekends and public holidays.
• High school diploma or equivalent; further retail/business education is a plus.

Responsabilidades

• Lead, coach, and motivate a team of retail associates to achieve sales goals and performance standards.
• Oversee daily store operations, ensuring efficiency and adherence to company policies.
• Provide exceptional customer service, resolving issues and ensuring a positive shopping experience.
• Assist customers with product selection, offering knowledgeable advice and support.
• Manage opening and closing procedures, including cash handling and till reconciliation.
• Ensure visual merchandising standards are maintained and products are presented attractively.
• Support inventory management activities, including stock counts and replenishment.
• Train new team members on products, sales techniques, and store procedures.
• Collaborate with store management to identify areas for improvement and implement solutions.
• Foster a positive and cooperative team environment.

Conocimientos

Retail leadership

Team motivation

Customer service

Communication skills

Retail operations

Multitasking

Flexible scheduling

Proactive problem solving

Educación

High school diploma or equivalent

Retail or business education a plus

Herramientas

POS systems

Descripción del empleo

About the Role

Our client, a prominent retailer in Pietermaritzburg, KwaZulu-Natal , is seeking an experienced and motivational Retail Team Lead to guide and inspire their sales floor team. This role is crucial for ensuring operational excellence, driving sales performance, and fostering a positive and productive work environment. The ideal candidate will possess strong leadership qualities, a passion for customer service, and a deep understanding of retail operations. You will be responsible for supervising daily activities, coaching team members, assisting customers, and contributing to the overall success of the store. We are looking for an individual who can motivate their team to achieve targets and provide an exceptional shopping experience for customers in Pietermaritzburg . This position offers a significant opportunity for individuals looking to advance their retail career into a leadership position. Our client values individuals who can lead by example, uphold brand standards, and contribute to a thriving retail atmosphere. You will be a key player in ensuring smooth store operations and customer satisfaction.

Key Responsibilities

• Lead, coach, and motivate a team of retail associates to achieve sales goals and performance standards.
• Oversee daily store operations, ensuring efficiency and adherence to company policies.
• Provide exceptional customer service, resolving issues and ensuring a positive shopping experience.
• Assist customers with product selection, offering knowledgeable advice and support.
• Manage opening and closing procedures, including cash handling and till reconciliation.
• Ensure visual merchandising standards are maintained and products are presented attractively.
• Support inventory management activities, including stock counts and replenishment.
• Train new team members on products, sales techniques, and store procedures.
• Collaborate with store management to identify areas for improvement and implement solutions.
• Foster a positive and cooperative team environment.

Requirements

• Previous experience in a retail environment with demonstrated leadership or supervisory responsibilities.
• Proven ability to lead and motivate a team.
• Strong customer service and communication skills.
• Knowledge of retail sales techniques and operations.
• Familiarity with point-of-sale (POS) systems.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Flexibility to work various shifts, including weekends and public holidays.
• High school diploma or equivalent; further education in retail or business is a plus.
• A proactive and problem-solving attitude.
• Resides in or near Pietermaritzburg , KwaZulu-Natal .

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunities for career advancement within the company.
• Employee discounts on merchandise.
• Comprehensive training and development programs.
• Supportive and dynamic work culture.
• Chance to lead a dedicated retail team.
• Paid time off and benefits package.