Retail Sales Supervisor

Placements24; Stellenbosch; Hybrid; ZAR 220,000 - 300,000; Full time

Benefits offered by this job

Incentives

Staff discounts

Hybrid role

Professional development

Career progression

Supportive team

Job summary

Placements24 in Stellenbosch seeks an experienced Retail Sales Supervisor to lead a dedicated sales team on-site, while also handling strategic planning and administrative tasks remotely.

You will coach and motivate associates, drive sales targets, ensure excellent customer service, and maintain store standards, with a hybrid work arrangement that supports both floor leadership and back-office duties.

Qualifications

• Minimum of 3 years of experience in a retail sales role, with at least 1 year in a supervisory or team lead capacity.
• Proven ability to meet and exceed sales targets.
• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Proficiency in using POS systems and other retail software.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work various shifts, including weekends and public holidays.
• A positive attitude and a passion for the retail industry.
• High school diploma or equivalent; a degree in a related field is a plus.
• Demonstrated ability to resolve customer issues effectively.

Responsibilities

• Supervise and guide the daily activities of the retail sales team.
• Assist customers with product selection, providing expert advice and ensuring a high-quality shopping experience.
• Drive sales initiatives and motivate the team to achieve sales targets.
• Handle customer inquiries, feedback, and complaints professionally.
• Ensure compliance with store policies, procedures, and visual merchandising standards.
• Monitor inventory levels and assist with stock management as needed.
• Train new sales associates and provide ongoing coaching to the team.
• Contribute to creating an engaging and positive store atmosphere.
• Open and close the store, managing cash handling and security procedures.
• Analyze sales reports and provide insights for improvement.

Skills

Customer service

Leadership

Team management

Communication

Sales skills

Problem solving

Education

High school diploma

Bachelor’s degree (preferred)

Tools

POS systems

Job description

About the Role

Our client, a renowned retailer with a strong presence in **Stellenbosch, Western Cape**, is seeking an experienced and motivated Retail Sales Supervisor to lead their dedicated sales team. This role is integral to maintaining high levels of customer service, driving sales performance, and ensuring the smooth operation of the retail floor. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for the retail industry. You will be responsible for coaching and motivating the sales associates, managing customer interactions, and overseeing daily store activities. This is a hybrid position, requiring you to be on-site to lead the team and manage floor operations, while also engaging in strategic planning and administrative tasks that may be performed remotely. The store is located in a vibrant area, attracting a diverse clientele. You will play a key part in creating a positive shopping environment and contributing to the store's success. This role offers a fantastic opportunity for career growth within a respected retail organization, providing hands‑on experience in team leadership and sales strategy.

Key Responsibilities

• Supervise and guide the daily activities of the retail sales team.
• Assist customers with product selection, providing expert advice and ensuring a high-quality shopping experience.
• Drive sales initiatives and motivate the team to achieve sales targets.
• Handle customer inquiries, feedback, and complaints professionally.
• Ensure compliance with store policies, procedures, and visual merchandising standards.
• Monitor inventory levels and assist with stock management as needed.
• Train new sales associates and provide ongoing coaching to the team.
• Contribute to creating an engaging and positive store atmosphere.
• Open and close the store, managing cash handling and security procedures.
• Analyze sales reports and provide insights for improvement.

Requirements

• Minimum of 3 years of experience in a retail sales role, with at least 1 year in a supervisory or team lead capacity.
• Proven ability to meet and exceed sales targets.
• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Proficiency in using POS systems and other retail software.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work various shifts, including weekends and public holidays.
• A positive attitude and a passion for the retail industry.
• High school diploma or equivalent; a degree in a related field is a plus.
• Demonstrated ability to resolve customer issues effectively.

Benefits

• Our client offers a competitive salary with performance-based incentives, staff discounts, and opportunities for professional development.
• This hybrid role provides a dynamic work environment where you can hone your leadership and sales skills.
• You will be part of a well‑regarded brand with a strong focus on employee growth and success.
• Opportunities for advancement within the company are frequently available for dedicated individuals.
• Enjoy working in a stimulating retail setting with a supportive team.
• The role encourages initiative and rewards strong performance, making it an excellent step for career progression in the retail sector.
• This position offers a comprehensive package designed to attract and retain top talent in the industry.