Retail Team Lead - Customer Experience Focus

Placements24; LegKraal Gate; Presencial; ZAR 70.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leadership development

Employee discounts

Career progression

Dynamic team

Recognition

Descripción de la vacante

Placements24 in Mahikeng, North West, seeks a Retail Team Lead to guide sales associates, deliver exceptional customer service, and drive store performance. You will mentor the team, coach on product knowledge, and support daily operations to achieve sales goals.

The role emphasizes leadership, collaboration, and a positive store culture, with opportunities to grow within retail operations and leadership development.

Formación

• Experience in retail sales with supervisory role.
• Proven customer service and sales drive.
• Strong leadership and communication skills.
• Motivates and inspires a team.
• Good organizational skills and attention to detail.
• Familiar with POS systems and inventory basics.
• Willing to work weekends and public holidays.
• Able to thrive in a fast-paced environment.

Responsabilidades

• Lead and mentor a team of retail sales associates, fostering a collaborative and customer-focused environment.
• Provide ongoing training and coaching to team members on product knowledge and customer service best practices.
• Assist customers by providing exceptional service, addressing inquiries, and resolving issues promptly.
• Motivate the team to achieve individual and store sales goals.
• Ensure the sales floor is well-maintained, organized, and visually appealing.
• Assist with inventory management tasks, including stock receiving and replenishment.
• Support the Store Manager in daily operations and implementing store strategies.
• Handle customer escalations and ensure satisfactory resolutions.
• Uphold company policies and procedures, including safety and security standards.
• Contribute to a positive and energetic store culture.

Conocimientos

Leadership

Customer service

Team motivation

Communication

Organizational skills

Interpersonal skills

Herramientas

POS systems

Inventory basics

Descripción del empleo

About the Role

Our client, a respected retailer dedicated to providing outstanding customer service, is seeking an enthusiastic and experienced Retail Team Lead to guide their sales associates in Mahikeng, North West . This role is pivotal in fostering a positive team environment and ensuring every customer interaction is exceptional. As a Team Lead, you will provide guidance, support, and motivation to the sales floor team, ensuring adherence to service standards and contributing to sales targets. You will act as a frontline leader, embodying the company's values and commitment to customer satisfaction. This position offers a great opportunity for individuals looking to develop their leadership skills within the retail sector.

Key Responsibilities

• Lead and mentor a team of retail sales associates, fostering a collaborative and customer-focused environment.
• Provide ongoing training and coaching to team members on product knowledge and customer service best practices.
• Assist customers by providing exceptional service, addressing inquiries, and resolving issues promptly.
• Motivate the team to achieve individual and store sales goals.
• Ensure the sales floor is well-maintained, organized, and visually appealing.
• Assist with inventory management tasks, including stock receiving and replenishment.
• Support the Store Manager in daily operations and implementing store strategies.
• Handle customer escalations and ensure satisfactory resolutions.
• Uphold company policies and procedures, including safety and security standards.
• Contribute to a positive and energetic store culture.

Requirements

• Previous experience in a retail sales role, with demonstrated experience in a supervisory or team lead capacity.
• Proven ability to deliver excellent customer service and drive sales.
• Strong leadership, communication, and interpersonal skills.
• Ability to motivate and inspire a team.
• Good organizational skills and attention to detail.
• Familiarity with retail operations, including POS systems and inventory basics.
• A genuine passion for customer satisfaction and retail excellence.
• Flexibility to work various shifts, including weekends and public holidays.
• Ability to work effectively in a fast-paced environment.
• A positive attitude and a commitment to teamwork.

Benefits

• A competitive annual salary of 78000 ZAR.
• Opportunities for leadership development and career progression within the company.
• Employee discounts on a wide range of products.
• A supportive and dynamic team environment in Mahikeng .
• Gain valuable experience in team leadership and retail operations.
• Recognition for outstanding performance and contributions.
• Be part of a brand that prioritizes customer experience and employee growth.