Retail Team Leader

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee discounts

Leadership development

Career progression

Hybrid work model

Collaborative culture

Job summary

Placements24 in Mahikeng invites applications for a Retail Team Leader role. You will supervise on the floor, coach a team of sales associates, and ensure a seamless customer experience in a hybrid work setting.

You will oversee store operations, training, stock receive/replenishment, and help achieve sales targets while maintaining visual merchandising standards. The role suits someone with retail leadership potential in the North West region.

Qualifications

• Experience in retail sales with supervisory potential.
• Strong communication and customer service skills.
• Ability to coach and motivate a team.
• Understanding of retail operations and merchandising.

Responsibilities

• Lead and motivate a team to achieve sales goals and deliver excellent customer service.
• Oversee daily store operations, opening/closing, cash handling, and store presentation.
• Assist customers with product selection and resolve issues promptly.
• Train new staff and provide ongoing feedback.
• Support inventory management and stock replenishment.

Skills

Leadership

Customer service

Team coaching

Communication

Sales targets

Tools

Inventory management

Visual merchandising

Store operations

Job description

About the Role

Our client is looking for a motivated and people-oriented Retail Team Leader to join their team in Mahikeng . This hybrid role involves leading a team of sales associates, overseeing daily store operations, and ensuring an excellent customer experience. You will act as a supervisor on the floor, providing guidance, training, and support to your team members, while also contributing to sales targets. This position offers a blend of leadership responsibilities and hands‑on retail engagement, ideal for someone looking to develop their supervisory skills within a dynamic retail setting in the North West province , with the flexibility of a hybrid work arrangement.

Key Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve sales goals and provide exceptional customer service.
• Oversee daily store operations, including opening and closing procedures, cash handling, and store presentation.
• Assist customers with product selection, answer inquiries, and resolve any issues promptly.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Assist in training new staff and provide ongoing performance feedback.
• Contribute to inventory management, including stock receiving and replenishment.

Requirements

• Previous experience in retail sales, with demonstrated leadership or supervisory potential.
• Excellent communication, interpersonal, and customer service skills.
• Ability to motivate and guide a team effectively.
• Strong understanding of retail sales processes and operations.
• Basic knowledge of inventory management and visual merchandising.
• Adaptability to work in a hybrid environment and flexible hours.

Benefits

• Competitive salary with performance incentives.
• Employee discounts on merchandise.
• Opportunities for leadership development and career progression.
• A dynamic and collaborative team culture.
• Hybrid work model offering a balance of flexibility and on-site presence.