Senior Retail Sales Associate

Placements24; LegKraal Gate; On-site; ZAR 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training programs

Career progression

Supportive team

Job summary

Placements24 is seeking a highly motivated Senior Retail Sales Associate for a store in Mahikeng, North West. You will lead customer engagements, mentor junior staff, and drive sales while upholding brand standards.

The ideal candidate has 3-5 years in retail with at least 1 year in a supervisory role, strong communication skills, and proficiency with POS systems and basic inventory management. Willingness to relocate is required where applicable.

Qualifications

• 3-5 years in retail sales
• At least 1 year in a senior or supervisory role
• Excellent communication and customer service skills
• Strong product knowledge and quick learning
• Experience with POS systems and basic inventory management
• Willingness to relocate to Mahikeng, North West

Responsibilities

• Greet and assist customers in a friendly manner throughout their shopping journey
• Develop knowledge of all products and communicate features and benefits to customers
• Engage with customers to understand needs and recommend suitable products
• Achieve and surpass individual and team sales targets
• Process sales transactions accurately using the POS system
• Maintain store appearance and visual merchandising standards
• Assist in inventory management including receiving and stocking
• Mentor junior sales associates and foster teamwork
• Handle inquiries, complaints, and returns professionally
• Participate in training and store events to enhance product knowledge and sales skills
• Uphold company policies ensuring a safe shopping environment

Skills

Customer service

Leadership

Communication

Product knowledge

POS systems

Inventory management

Education

High school diploma

Tools

POS software

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic team in the vibrant city of Mahikeng, North West . This is an exceptional opportunity for a results-driven individual with a passion for customer service and a proven track record in retail sales. As a Senior Associate, you will play a crucial role in driving sales, mentoring junior staff, and ensuring an outstanding customer experience. You will be at the forefront of representing the brand, embodying its values, and contributing to the overall success of the store. This position requires a dedicated professional who thrives in a fast-paced environment and possesses excellent interpersonal skills. The ideal candidate will be a proactive problem-solver, eager to take on new challenges and contribute to a positive team atmosphere. We are looking for someone who can inspire confidence in customers and colleagues alike, making them a go-to resource for product knowledge and sales strategies. Your expertise will be invaluable in achieving and exceeding sales targets.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner, providing exceptional service throughout their shopping journey.
• Develop and maintain in-depth knowledge of all products and services offered, effectively communicating features and benefits to customers.
• Actively engage with customers to understand their needs and recommend suitable products, driving sales conversions.
• Achieve and surpass individual and team sales targets through proactive selling techniques and excellent customer engagement.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain store appearance and visual merchandising standards to create an appealing shopping environment.
• Assist in inventory management, including receiving, stocking, and organizing merchandise.
• Provide guidance and support to junior sales associates, fostering a collaborative team environment.
• Handle customer inquiries, complaints, and returns with professionalism and a focus on customer satisfaction.
• Participate in team meetings, training sessions, and store events to enhance product knowledge and sales skills.
• Uphold company policies and procedures, ensuring a safe and secure shopping environment for all.

Requirements

• A minimum of 3-5 years of experience in a retail sales environment, with at least 1 year in a senior or supervisory role.
• Proven track record of meeting and exceeding sales goals.
• Excellent communication, interpersonal, and customer service skills.
• Strong product knowledge and the ability to quickly learn about new merchandise.
• Experience with POS systems and basic inventory management.
• Ability to work flexible hours, including weekends and holidays, as required by store operations.
• Demonstrated leadership potential and the ability to mentor team members.
• A passion for fashion/retail and a keen eye for visual merchandising.
• Resilience and the ability to remain calm and professional under pressure.
• High school diploma or equivalent qualification.
• Must reside in or be willing to relocate to the Mahikeng, North West area.

Benefits

• Competitive annual salary package commensurate with experience.
• Opportunity to work with a reputable brand in the retail sector.
• Comprehensive training programs to enhance product knowledge and sales expertise.
• Employee discounts on merchandise.
• Potential for career advancement within the organization.
• A supportive and dynamic work environment that values teamwork and individual contribution.
• Performance-based incentives and bonuses.
• Exposure to various aspects of retail operations.