Retail Sales Team Lead

Placements24; Bloemfontein; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Placements24 in Bloemfontein is seeking a Retail Sales Team Lead to guide a store sales team and drive performance. You will coach, monitor KPIs, and ensure a superior customer shopping experience in a hybrid role.

The ideal candidate has 2+ years in retail with leadership experience, strong customer service, and a strong sales mindset. This position offers growth, hands-on leadership, and operational oversight for a reputable retailer.

Qualifikationen

• Minimum 2 years in retail sales or customer service with supervisory experience.
• Proven ability to motivate and lead a team.
• Excellent customer service and interpersonal skills.
• Strong sales acumen and results orientation.
• Proficient in POS systems and basic computer skills.

Aufgaben

• Lead and motivate a team of retail sales associates to achieve store targets.
• Provide exceptional customer service and address customer needs.
• Assist in training and onboarding new staff with ongoing coaching.
• Oversee daily store operations, cash handling and POS management.
• Maintain visual merchandising standards and store appearance.
• Monitor sales performance and implement growth strategies.
• Handle customer complaints professionally and escalate when needed.
• Support stock control and inventory management.
• Foster a positive, collaborative team environment.

Kenntnisse

Team leadership

Customer service

Sales driven

POS systems

Merchandising

Interpersonal communication

Jobbeschreibung

About the Role

Our client is seeking a motivated and experienced Retail Sales Team Lead to guide their team in Bloemfontein. This role requires a dynamic individual with a passion for customer service and a proven ability to motivate and develop a sales team. The Team Lead will be responsible for overseeing daily sales operations, coaching staff, and ensuring a superior customer shopping experience. You will play a key role in driving sales performance, fostering a positive team culture, and maintaining operational excellence. This is an excellent opportunity for someone looking to advance their retail career, taking on more responsibility and leadership within a reputable company. The hybrid nature of this role allows for strategic planning and operational oversight.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve individual and store sales targets.
• Provide exceptional customer service, ensuring customer needs are met and exceeded.
• Assist in training and onboarding new sales staff, providing ongoing coaching and development.
• Oversee daily store operations, including opening and closing procedures, cash handling, and POS management.
• Maintain visual merchandising standards and ensure the store is well-organized and appealing.
• Monitor sales performance, identify trends, and implement strategies to boost sales.
• Handle customer complaints and escalations with professionalism and efficiency.
• Support store management in inventory management and stock control.
• Foster a positive and collaborative team environment.

Requirements

• Minimum of 2 years of experience in a retail sales or customer service role, with at least 1 year in a supervisory or leadership capacity.
• Proven ability to motivate and lead a team.
• Excellent customer service and interpersonal skills.
• Strong sales acumen and a results-oriented mindset.
• Proficiency in POS systems and basic computer skills.
• Ability to work flexible hours, including weekends and holidays.
• Good understanding of retail operations and merchandising.
• Strong communication and problem-solving abilities.