Retail Store Supervisor (Stellenbosch)

Placements24; Stellenbosch; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Staff discount

Career development

Performance reviews

Team environment

Job summary

Placements24 in Stellenbosch is seeking a Retail Store Supervisor to lead the floor, support the Store Manager, and deliver exceptional customer service. You will supervise sales associates, drive sales targets, manage staff schedules, and ensure store presentation aligns with brand standards.

Ideal candidates have 2–4 years of supervisory retail experience, strong leadership, and excellent communication. Flexible weekend/evening availability is required to meet store needs in Stellenbosch.

Qualifications

• 2–4 years of supervisory retail experience.
• Strong leadership and communication skills.
• Proficient with POS systems.
• Excellent customer service knowledge.
• Able to work weekends/evenings as required.
• Good organizational skills.

Responsibilities

• Supervise daily activities of retail sales associates on the floor.
• Assist Store Manager with staff training, scheduling, and performance management.
• Ensure high standards of customer service are consistently met, handling inquiries and resolving issues promptly.
• Drive sales performance by motivating the team and implementing effective strategies.
• Monitor inventory levels and assist with stock receiving and stock management.
• Maintain store appearance and visual merchandising according to company guidelines.
• Operate the POS system accurately and efficiently.
• Ensure compliance with company policies and health and safety regulations.
• Open and close the store as required, acting as key holder.
• Contribute to a positive team environment and foster collaboration among staff.

Skills

Leadership

Communication

Customer service

Team motivation

Organizational skills

Problem solving

Flexibility

Education

High school diploma

Tools

POS systems

Job description

About the Role

Our client, a vibrant and popular retail store located in the heart of Stellenbosch , is seeking an enthusiastic and skilled Retail Store Supervisor to join their dynamic team. This role is pivotal in ensuring the smooth day-to-day operations of the store, leading the sales floor team, and delivering exceptional customer service. You will work closely with the Store Manager to achieve sales targets, manage staff, and maintain store presentation standards. This is an excellent opportunity for individuals with a passion for retail, strong leadership qualities, and a desire to grow within a respected company. You will be a key point of contact for both customers and staff, fostering a positive and productive environment. The ideal candidate will be proactive, detail-oriented, and committed to excellence in all aspects of retail operations within Stellenbosch .

Key Responsibilities

• Supervise and support the daily activities of retail sales associates on the floor.
• Assist the Store Manager with staff training, scheduling, and performance management.
• Ensure high standards of customer service are consistently met, handling customer inquiries and resolving issues promptly.
• Drive sales performance by motivating the team and implementing effective sales strategies.
• Monitor inventory levels, assist with stock receiving, and ensure accurate stock management.
• Maintain store appearance and visual merchandising standards according to company guidelines.
• Operate the Point of Sale (POS) system accurately and efficiently.
• Ensure compliance with all company policies and procedures, including health and safety regulations.
• Open and close the store as required, acting as key holder.
• Contribute to a positive team environment and foster collaboration among staff.

Requirements

• Previous experience in a supervisory or senior sales associate role within retail is essential, typically 2-4 years.
• Strong understanding of retail sales processes and customer service best practices.
• Excellent leadership and communication skills, with the ability to motivate a team.
• Proficiency in POS systems and basic computer literacy.
• Good organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and occasional evenings, as dictated by the needs of the Stellenbosch store.
• A proactive and problem-solving approach to daily challenges.
• Passion for the retail industry and delivering exceptional customer experiences.
• Ability to stand for extended periods and perform moderate physical tasks.
• High school diploma or equivalent.

Benefits

• Our client offers a competitive salary, reflecting your experience and contribution to the team's success.
• This role provides opportunities for professional development and advancement within the retail sector.
• Employees enjoy a staff discount on merchandise, offering value on purchases.
• You will work in a dynamic and friendly environment in the scenic town of Stellenbosch .
• The position includes regular performance reviews and feedback to support your career growth.
• Paid time off and holiday pay are provided in line with company policy.
• Being part of a well-regarded retail brand, you will gain valuable experience in store management and team leadership.