Retail Sales Associate (Senior)

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive commission & salary

Employee discounts

Promotion & career development

Regular product training

Dynamic and engaging work environment

Paid time off

Job summary

WhatJobs Direct in Stellenbosch, Western Cape, seeks a Senior Retail Sales Associate to lead customer engagements, drive sales, and mentor junior staff. You will play a key role in delivering an outstanding shopping experience and contributing to store performance with strong product knowledge and a proactive approach.

The role requires 2–3 years in retail, a track record of meeting targets, excellent service, and flexibility for weekends and holidays.

Qualifications

• 2–3 years in retail sales, with supervisory exposure.
• Proven track record of achieving sales targets.
• Excellent customer service and interpersonal skills.
• Strong communication and active listening abilities.

Responsibilities

• Engage customers and identify needs; recommend products.
• Achieve and exceed sales targets.
• Provide exceptional customer service and build relationships.
• Maintain knowledge of products, promotions and store policies.
• Assist with inventory management and stockroom organization.
• Keep sales floor clean, organized and merchandised.
• Process sales transactions accurately using the POS system.
• Mentor junior sales associates and share best practices.
• Assist with opening/closing procedures.
• Handle inquiries, feedback and complaints professionally.

Skills

Retail sales

Supervisory duties

Sales targets

Customer service

Interpersonal skills

Communication

Active listening

POS systems

Fast-paced

Positive attitude

Flexible hours

HS diploma

Retail passion

Education

HS diploma

Tools

POS systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and experienced Senior Retail Sales Associate to join their vibrant team in Stellenbosch, Western Cape. This role is perfect for a driven individual who excels in customer engagement, sales, and providing an outstanding shopping experience. As a Senior Sales Associate, you will not only assist customers but also mentor junior staff, contribute to sales strategies, and take on additional responsibilities within the store. The ideal candidate has a passion for retail, excellent product knowledge, and a proven ability to meet and exceed sales targets. You will be a key player in fostering a positive and productive store environment. This position offers a great opportunity to grow within the retail sector and contribute to the success of our client's brand in Stellenbosch. We are looking for someone with a strong work ethic, excellent communication skills, and a commitment to customer satisfaction. Your experience will be invaluable in driving sales and enhancing the overall customer journey.

Key Responsibilities

• Engage customers in a friendly and professional manner, identifying their needs and recommending suitable products.


• Achieve and exceed personal and store sales targets.


• Provide exceptional customer service, building strong customer relationships.


• Maintain a thorough knowledge of products, promotions, and store policies.


• Assist with inventory management, including receiving stock, organizing the stockroom, and conducting cycle counts.


• Ensure the sales floor is clean, organized, and visually appealing according to merchandising standards.


• Process sales transactions accurately and efficiently using the Point of Sale (POS) system.


• Mentor and guide junior sales associates, sharing best practices and product knowledge.


• Assist with opening and closing procedures as required.


• Handle customer inquiries, feedback, and complaints professionally.

Requirements

• Minimum of 2-3 years of experience in a retail sales role, preferably with some supervisory or senior responsibilities.


• Proven track record of achieving sales targets.


• Excellent customer service and interpersonal skills.


• Strong communication and active listening abilities.


• Familiarity with Point of Sale (POS) systems.


• Ability to work effectively in a fast-paced retail environment.


• A positive and enthusiastic attitude.


• Willingness to work flexible hours, including weekends and public holidays.


• High school diploma or equivalent.


• Passion for the retail industry and customer satisfaction.

Benefits

• Competitive commission structure and salary.


• Significant employee discounts on products.


• Opportunities for promotion and career development.


• Regular product training.


• A dynamic and engaging work environment.


• Paid time off.