Retail Store Manager - Stellenbosch Premium Outlet

Placements24; Stellenbosch; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Salary package with bonus potential

Staff discounts on premium products

Comprehensive training and leadership,

Career progression opportunities

Job summary

Placements24 in Stellenbosch, Western Cape, seeks an experienced Retail Store Manager to lead a flagship luxury store. You will drive sales, manage a high-performing team, and uphold brand standards in service, presentation, and inventory control.

The role demands strong leadership, exceptional customer experience, and a track record in premium retail. You will collaborate with regional management on marketing initiatives and ensure a polished store environment and profitability.

Qualifications

• 5+ years of retail management experience, preferably in premium or luxury segment.
• Proven track record of achieving and exceeding sales and profitability targets.
• Exceptional leadership, team-building, and coaching skills.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Full accountability for store sales performance, profitability, and operational efficiency.
• Lead, motivate, and develop a team of retail professionals to achieve targets.
• Implement and uphold brand standards in customer service, visual merchandising, and store presentation.
• Manage inventory including stock control, ordering, and loss prevention strategies.
• Recruit, train, and onboard new staff to ensure performance and brand alignment.
• Oversee daily store operations including opening/closing, cash handling, and security.
• Analyze sales data and market trends to develop strategic action plans.
• Ensure consistent customer experience, handling VIP clients and complex issues.
• Collaborate with regional management and head office on marketing initiatives and improvements.
• Maintain a positive and inspiring work environment for the Stellenbosch team.

Skills

Retail leadership

Sales targets

Team development

Brand standards

Customer experience

Education

Bachelor's degree in Business/Marketing

Tools

POS systems

Microsoft Office Suite

Job description

About the Role

Our client is seeking a highly experienced and results-oriented Retail Store Manager to lead their flagship store in the prestigious locale of Stellenbosch, Western Cape . This is a key leadership role responsible for driving sales, managing staff, overseeing operations, and ensuring an exceptional customer experience that aligns with the brand's premium image. The ideal candidate will possess strong commercial acumen, exceptional leadership skills, and a deep understanding of the luxury retail market. You will be expected to foster a high-performance culture, inspire your team, and maintain meticulous standards of store presentation and service. This is a challenging yet rewarding opportunity to manage a high-profile store in a sought-after location.

Key Responsibilities

• Full accountability for store sales performance, profitability, and operational efficiency.
• Lead, motivate, and develop a team of retail professionals to achieve individual and store targets.
• Implement and uphold brand standards in customer service, visual merchandising, and store presentation.
• Manage inventory effectively, including stock control, ordering, and loss prevention strategies.
• Recruit, train, and onboard new staff, ensuring a high level of performance and brand alignment.
• Oversee daily store operations, including opening and closing procedures, cash handling, and security.
• Analyse sales data and market trends to develop and execute strategic action plans.
• Ensure a consistently excellent customer experience, handling VIP clients and resolving complex issues.
• Collaborate with regional management and head office on marketing initiatives and operational improvements.
• Maintain a positive and inspiring work environment for the entire store team in Stellenbosch, Western Cape.

Requirements

• Minimum of 5 years of retail management experience, preferably in a premium or luxury segment.
• Proven track record of achieving and exceeding sales and profitability targets.
• Exceptional leadership, team-building, and coaching skills.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in retail management systems, POS software, and Microsoft Office Suite.
• Ability to work flexible hours, including weekends, evenings, and public holidays.
• Bachelor's degree in Business, Marketing, or a related field is highly desirable.
• A polished and professional demeanor, reflecting the brand's premium image.
• Reside in or be willing to relocate to the Stellenbosch, Western Cape area, with a commitment to the local market.

Benefits

• Our client offers an attractive salary package commensurate with experience, significant bonus potential, and exclusive staff discounts on premium products.
• You will benefit from comprehensive training, leadership development programs, and clear career progression opportunities within a globally recognized brand.
• The role provides a stimulating work environment in a beautiful location, offering the chance to manage a high-performing store and build a lasting career in luxury retail in Stellenbosch, Western Cape.