Retail Store Manager - Pretoria Central

Placements24; Pretoria; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary with performance‑or

Staff discounts on products

Contribution to medical aid and retire

Hybrid work model

Job summary

Placements24 in Pretoria is seeking an experienced Retail Store Manager to lead our busy store in the Central area. This hybrid role combines strong on-site leadership with remote administrative planning to drive sales, people development, and brand standards.

You will recruit and train staff, manage inventory, monitor KPI performance, and ensure exceptional customer service. The role demands a hands-on manager who can adapt to weekend/evening shifts and help shape a high-performing store

Qualifications

• 3-5 years of experience in retail management.
• Proven track record of achieving sales targets.
• Strong leadership, team-building, and communication skills.
• Experience with inventory management and loss prevention techniques.
• Proficiency in retail POS systems and MS Office Suite.
• Ability to work flexible hours, including weekends and evenings.
• Adaptability to a hybrid work environment, managing both on-site and remote duties.

Responsibilities

• Oversee daily store operations, ensuring smooth and efficient performance.
• Drive sales and achieve store revenue targets through effective sales strategies and team motivation.
• Recruit, train, manage, and evaluate store staff to build a strong and productive team.
• Implement and maintain high standards of customer service to ensure customer satisfaction and loyalty.
• Manage inventory levels, including stock counts, ordering, and loss prevention strategies.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Create and manage store schedules, ensuring adequate staff coverage.
• Monitor store performance through key metrics and implement corrective actions as needed.
• Manage store budget and control operational expenses.
• Implement visual merchandising standards to create an attractive and inviting store environment.
• Handle customer inquiries, complaints, and escalations effectively.

Skills

Leadership

Sales targets

Customer service

Inventory management

POS systems

MS Office

Team motivation

Communication

Tools

POS systems

MS Office

Job description

About the Role

Our client is seeking an experienced and motivated Retail Store Manager to lead their store in the bustling **Pretoria** Central area. This hybrid role balances the need for strong on-site leadership with the flexibility of remote administrative tasks. You will be responsible for the overall success of the store, including driving sales, managing staff, controlling inventory, and ensuring an outstanding customer experience. The ideal candidate is a natural leader with a passion for retail, a proven ability to meet targets, and a knack for building and motivating high-performing teams. You will play a crucial role in implementing our client's retail strategies, maintaining brand standards, and fostering a positive store culture. This position requires a hands-on approach to management, coupled with the analytical skills necessary for effective remote oversight and planning. Your leadership will directly impact the store's profitability and customer loyalty.

Key Responsibilities

• Oversee daily store operations, ensuring smooth and efficient performance.
• Drive sales and achieve store revenue targets through effective sales strategies and team motivation.
• Recruit, train, manage, and evaluate store staff to build a strong and productive team.
• Implement and maintain high standards of customer service to ensure customer satisfaction and loyalty.
• Manage inventory levels, including stock counts, ordering, and loss prevention strategies.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Create and manage store schedules, ensuring adequate staff coverage.
• Monitor store performance through key metrics and implement corrective actions as needed.
• Manage store budget and control operational expenses.
• Implement visual merchandising standards to create an attractive and inviting store environment.
• Handle customer inquiries, complaints, and escalations effectively.

Requirements

• A minimum of 3-5 years of experience in retail management, preferably in a similar capacity.
• Proven track record of achieving sales targets and managing store operations.
• Strong leadership, team-building, and communication skills.
• Excellent customer service orientation and problem-solving abilities.
• Experience with inventory management and loss prevention techniques.
• Proficiency in retail POS systems and MS Office Suite.
• Ability to work flexible hours, including weekends and evenings, as required by the role.
• A proactive approach to management and a commitment to achieving business objectives.
• Adaptability to a hybrid work environment, managing both on-site and remote duties.
• Understanding of the **Pretoria** retail market is advantageous.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to lead a dedicated retail team and shape store performance.
• Contribution to medical aid and retirement fund.
• Staff discounts on a wide range of products.
• Potential for career growth within the organization.
• Hybrid work model providing a mix of in-store leadership and remote operational planning.