Head of Retail Operations

Placements24; Pretoria; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive base salary

Medical & retirement benefits

Employee discount on products

Career advancement opportunities

Dynamic fast paced environment

Travel for site visits & events

Job summary

Placements24 is seeking a Head of Retail Operations to oversee the Pretoria retail division. The role focuses on driving sales performance, delivering exceptional customer experiences, and optimizing store operations across the network.

You will shape retail strategy, manage a large team of store managers, and implement initiatives aligned with the brand. A proven track record in a fast-paced retail environment is essential.

Qualifications

• Bachelor's degree or equivalent in business/retail fields.
• 8+ years in retail management with 4+ years in senior leadership.
• Proven track record in driving sales and efficiency in multi‑unit environments.
• Strong merchandising, inventory, and customer service knowledge.
• Excellent leadership, communication and team-building skills.

Responsibilities

• Develop and execute the overall retail operations strategy to drive sales growth and profitability.
• Lead regional and store managers with guidance, support, and performance feedback.
• Ensure brand standards, merchandising guidelines and operating procedures are consistently applied across stores.
• Analyze sales data, customer feedback and market trends to identify improvement opportunities.
• Oversee budgets, inventory control, and loss prevention for the retail network.
• Implement training and development programs to elevate staff performance.
• Drive initiatives to enhance customer engagement and loyalty programs.

Skills

Leadership

Retail management

Merchandising

Data analysis

Budgeting

Training & development

Strategy development

Customer service

Education

Bachelor's degree in Business Management, Marketing, or related

Tools

POS systems

ERP

Excel

Job description

About the Role

Our client is looking for an experienced and visionary Head of Retail Operations to lead their retail division in Pretoria . This senior management role is responsible for driving sales performance, ensuring exceptional customer experiences, and optimizing the operational effectiveness of all retail outlets. You will be instrumental in shaping retail strategy, managing a large team of store managers, and implementing initiatives that align with the brand's vision and objectives. The ideal candidate possesses a deep understanding of the retail landscape, a passion for customer service, and a proven ability to lead teams to achieve ambitious targets in a competitive market.

Key Responsibilities

• Develop and execute the overall retail operations strategy to drive sales growth and profitability.
• Manage and lead a team of regional and store managers, providing guidance, support, and performance feedback.
• Ensure consistent execution of brand standards, merchandising guidelines, and operational procedures across all stores.
• Analyze sales data, customer feedback, and market trends to identify opportunities for improvement.
• Oversee operational budgets, inventory management, and loss prevention strategies for the retail network.
• Implement training and development programs to enhance the skills and performance of retail staff.
• Drive initiatives to improve customer engagement and loyalty programs.

Requirements

• Bachelor's degree in Business Management, Marketing, or a related field.
• Minimum of 8 years of progressive experience in retail management, with at least 4 years in a senior leadership role.
• Proven track record of success in driving sales and operational efficiency in a multi-unit retail environment.
• Strong understanding of retail merchandising, inventory control, and customer service principles.
• Excellent leadership, communication, and team-building skills.
• Ability to analyze retail sales data and market trends effectively.

Benefits

• Competitive base salary and attractive performance-based incentives.
• Comprehensive medical and retirement benefits.
• Generous employee discount on company products.
• Significant opportunities for career advancement within a growing organization.
• A dynamic and fast-paced work environment with a strong brand presence.
• Travel opportunities for site visits and industry events.