Retail Sales Team Lead

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Discounts on merchandise

Career growth opportunities

Ongoing training

Job summary

Placements24 is seeking a Retail Sales Team Lead for a Randburg, Gauteng store in South Africa. You will coach and motivate a team of sales associates, manage daily sales floor operations, and ensure excellent customer experiences while upholding brand standards.

You will oversee scheduling, training, inventory processes, and merchandising, and collaborate with management to identify sales opportunities and operational improvements. A passion for fashion and customer engagement is essential.

Qualifications

• Experience in retail with targets achieved.
• Supervisory or team lead experience preferred.
• Strong sales techniques and customer service.
• Excellent communication and leadership skills.
• Ability to motivate a team.
• Proficient with point-of-sale systems.

Responsibilities

• Lead and motivate sales associates to hit store targets.
• Provide exceptional customer service and resolve issues.
• Oversee daily floor operations, merchandising and stock replenishment.
• Monitor performance metrics and provide coaching.
• Assist with scheduling, training and performance management.
• Ensure the floor is clean, stocked, and visually appealing.
• Support inventory receiving and stock organization.
• Assist customers with product selection and fitting rooms.
• Maintain knowledge of products, promotions, and policies.
• Collaborate with management to grow sales and improve operations.

Skills

Retail leadership

Customer service

Sales coaching

Communication skills

POS proficiency

Education

High school diploma

Retail qualification

Tools

POS systems

Job description

About the Role

Our client, a well-known national fashion retailer, is seeking an energetic and experienced Retail Sales Team Lead to guide and motivate their sales associates at the **Randburg, Gauteng, ZA** store. This role is crucial for driving sales performance, ensuring exceptional customer experiences, and fostering a positive team environment. The Team Lead will be responsible for coaching the sales staff, overseeing daily sales operations, and contributing to achieving store targets. This position requires a blend of strong sales acumen, leadership capabilities, and a passion for customer service. The successful candidate will be a key player in upholding our client's brand standards and driving success within the **Randburg** location.

Key Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve individual and store sales targets.
• Provide exceptional customer service, setting an example for the sales team and resolving complex customer issues.
• Oversee daily sales floor operations, including opening and closing procedures, merchandising, and stock replenishment.
• Monitor sales performance metrics and provide regular feedback and coaching to team members.
• Assist with staff scheduling, training, and performance management.
• Ensure the sales floor is well-maintained, visually appealing, and stocked appropriately.
• Contribute to inventory management processes, including receiving, processing, and organizing stock.
• Assist customers with product selection, fitting rooms, and point-of-sale transactions.
• Maintain a thorough understanding of products, promotions, and company policies.
• Collaborate with store management to identify opportunities for sales growth and operational improvement.

Requirements

• Previous experience in a retail sales role with demonstrated success in exceeding targets.
• Experience in a supervisory or team lead capacity is highly preferred.
• Strong knowledge of sales techniques and customer service principles.
• Excellent communication, interpersonal, and leadership skills.
• Ability to motivate and inspire a team.
• Proficiency with Point of Sale (POS) systems and basic computer skills.
• Good understanding of retail operations and visual merchandising.
• Ability to work flexible hours, including weekends and public holidays.
• High school diploma or equivalent; relevant retail or business qualification is a plus.
• A proactive attitude and a passion for fashion and customer engagement.

Benefits

Our client offers a competitive salary package, along with performance-based incentives. Standard benefits include contributions to medical aid and a retirement fund. Employees enjoy significant discounts on merchandise. This role provides an excellent opportunity for career growth within a leading retail organization, with potential for advancement to management positions. Ongoing training and development are provided to enhance skills and product knowledge.