Retail Sales Team Lead

Placements24; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Career advancement

Job summary

Placements24 in Sandton seeks an experienced Retail Sales Team Lead to guide a high-performance sales team, drive customer satisfaction, and meet sales targets. You will coach, mentor, and motivate staff, ensure product knowledge, and oversee store operations in a premium Sandton retail environment.

The role emphasizes leadership, superb communication, and a customer-centric approach, with responsibilities spanning training, performance monitoring, and staff development.

Qualifications

• High school diploma or equivalent; further education in business or retail management is a plus.
• Proven track record in retail sales leadership or supervisory roles.
• Excellent sales and customer service skills are essential.
• Strong leadership, coaching and motivational abilities are required.

Responsibilities

• Lead, train, and coach a team of retail sales associates to achieve individual and team sales goals.
• Monitor sales performance, provide regular feedback, and implement strategies for improvement.
• Ensure a high level of customer service to foster loyalty and satisfaction.
• Manage store operations, including opening/closing, cash handling, and inventory management.
• Assist with visual merchandising to create an attractive store environment.
• Resolve customer issues and complaints effectively and professionally.
• Uphold company standards for product knowledge, sales techniques, and customer engagement.
• Contribute to a positive and collaborative team atmosphere.
• Assist in recruiting, onboarding, and developing new sales team members.

Skills

Excellent sales & customer service

Leadership & coaching

Communication & interpersonal skills

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Job description

About the Role Our client, a premium retailer located in the bustling hub of Sandton, is seeking an experienced and inspiring Retail Sales Team Lead. This role is central to fostering a high-performance sales environment, guiding a team of sales professionals to achieve exceptional customer satisfaction and sales targets. You will be responsible for coaching, mentoring, and motivating your team, ensuring they are equipped with the product knowledge and sales techniques to excel. The ideal candidate will have a proven track record in retail sales leadership, excellent interpersonal skills, and a passion for delivering outstanding customer experiences. Join our client's prestigious Sandton store and lead a team dedicated to excellence.

Key Responsibilities

• Lead, train, and coach a team of retail sales associates to achieve individual and team sales goals.
• Monitor sales performance, provide regular feedback, and implement strategies for improvement.
• Ensure a high level of customer service is maintained, fostering customer loyalty and satisfaction.
• Manage store operations, including opening and closing procedures, cash handling, and inventory management.
• Assist with visual merchandising to create an attractive and engaging store environment.
• Resolve customer issues and complaints effectively and professionally.
• Uphold company standards for product knowledge, sales techniques, and customer engagement.
• Contribute to creating a positive and collaborative team atmosphere.
• Assist in recruiting, onboarding, and developing new sales team members.

Requirements

• Previous experience in a retail sales role with proven success, ideally with some leadership or supervisory experience.
• Excellent sales and customer service skills.
• Strong leadership, coaching, and motivational abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Proficiency with point-of-sale (POS) systems and retail operations.
• Flexibility to work various shifts, including weekends and public holidays.
• A passion for retail and a customer-centric approach.
• High school diploma or equivalent; further education in business or retail management is a plus.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and attractive staff discounts.
• You will have the opportunity to develop your leadership skills within a dynamic and upscale retail environment in Sandton.
• Join a company that values its employees and provides pathways for career advancement.