Retail Team Lead

Placements24; Benoni; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Hybrid work model offering flexibility

Staff discounts on products

Leadership training and career growth

Provident fund

Regular performance reviews

Job summary

Placements24 in Benoni, Gauteng, is seeking a Retail Team Lead for a hybrid role combining on-site leadership with remote administrative duties. You will guide the sales team, ensure exceptional service, and support the Store Manager in daily operations and staff development.

The ideal candidate will have retail supervisory experience, strong communication skills, and a proactive approach to problem-solving, with a passion for delivering an outstanding customer experience.

Qualifications

• Experience leading retail teams or supervisory roles.
• Strong customer service and communication skills.
• Proactive problem-solving and decision-making abilities.
• Familiarity with hybrid work models and retail operations.

Responsibilities

• Lead, coach, and motivate a team of retail associates to achieve sales goals.
• Provide exceptional customer service and ensure customer satisfaction.
• Assist in managing daily store operations, including opening and closing procedures.
• Train and onboard new team members, providing ongoing performance feedback.
• Oversee the implementation of visual merchandising standards.
• Support the Store Manager in inventory management and stock control.
• Handle customer inquiries and resolve complaints efficiently.
• Ensure adherence to company policies and procedures.
• Contribute to a positive and collaborative team atmosphere.
• Assist with scheduling and ensure adequate staff coverage.

Skills

Leadership

Customer service

Communication

Team motivation

Retail operations

Tools

POS systems

Inventory software

Job description

About the Role

Our client, a dynamic and expanding retail business, is seeking a motivated Retail Team Lead to join their team in Benoni, Gauteng . This role offers a hybrid working arrangement, combining on-site leadership with remote administrative responsibilities. As a Retail Team Lead, you will be instrumental in guiding and developing the sales team, ensuring exceptional customer service, and contributing to the overall operational success of the store. You will act as a key support for the Store Manager, assisting with daily operations, staff training, and performance management. This position requires strong leadership abilities, excellent communication skills, and a proactive approach to problem-solving. The ideal candidate will have a passion for retail and a desire to foster a positive and productive team environment in the Benoni area. You will be responsible for inspiring your team to meet sales targets and deliver an outstanding customer experience.

Key Responsibilities

• Lead, coach, and motivate a team of retail associates to achieve sales goals.
• Provide exceptional customer service and ensure customer satisfaction.
• Assist in managing daily store operations, including opening and closing procedures.
• Train and onboard new team members, providing ongoing performance feedback.
• Oversee the implementation of visual merchandising standards.
• Support the Store Manager in inventory management and stock control.
• Handle customer inquiries and resolve complaints efficiently.
• Ensure adherence to company policies and procedures.
• Contribute to a positive and collaborative team atmosphere.
• Assist with scheduling and ensure adequate staff coverage.

Requirements

• Previous experience in a retail sales or supervisory role.
• Demonstrated leadership potential and ability to motivate a team.
• Strong customer service and communication skills.
• Experience in working within a hybrid model, managing tasks both on-site and remotely.
• Good understanding of retail operations and sales techniques.
• Ability to work flexible hours, including weekends and public holidays.
• Basic knowledge of inventory management and POS systems.
• A proactive and problem-solving attitude.
• Team player with a positive outlook.
• Reside in or be able to commute to Benoni, Gauteng .

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility.
• Staff discounts on company products.
• Opportunities for leadership training and career development.
• Supportive and team-oriented work environment.
• Gain valuable experience in retail management.
• Contribution to provident fund.
• Regular performance reviews and feedback.
• Opportunity to impact store performance.
• A growing company with a strong brand presence.